Live Customer Operations Room Operator

Companyc2c Railway Limited

LocationUpminster, England, United Kingdom

Posted At2/10/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (46.0%).

Occupation Type

Call and contact centre occupations

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

About Us:

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

We are looking for a dedicated and versatile individual to join our team as a Live Customer Operations Room Operator.

It is an exciting time to join c2c as we move into a new era of railway reform, aligning with Great British Railways (GBR) and the Department for Transport (DfT) to deliver a simpler, more connected and passenger-focused railway.

Purpose of the role:

The post holder will be responsible for all aspects of Live Customer Operations Room (LCOR) operations in accordance with business requirements. Assist station staff and the management team in providing exceptional customer service.

Monitor live dashboards for key business functions.
Respond to alerts and enact appropriate workflows in line with operational protocols.

Support the Live Customer Operations Room Manager in analysing operational data and trends (e.g., gate usage, incident response times etc) to identify opportunities for improvement.

Use provided CCTV systems to verify incidents and support remote station oversight

Implement real-time redeployment of station staff, revenue protection staff and security providers, based on operational needs and gaps.

Collaborate with cross-functional teams (e.g., Revenue, IT, Finance, HR, Accessibility) and external partners as required to deliver LCOR objectives and support business priorities.

Experience, knowledge and qualifications required:

Ticket Office or Gateline experience is essential.
Understanding station operations, including gate management and customer flows.
Knowledge of the c2c network including its geography.
Comfortable working with digital tools and live data platforms
Highly effective communicator across verbal and written channels.
Able to follow escalation protocols and act quickly during disruption.
Strong attention to detail and situational awareness.
Flexible and adaptable team player, open to new systems and processes
Ability to multi-task and prioritise duties during periods of high pressure.
Calm and clear decision-making under pressure.