LIVE Infra & Governance Project Intern (EU TikTok Shop LIVE) - 2026 Start (BS/MS)

CompanyTikTok

LocationLondon, England, United Kingdom

Posted At1/27/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (21.0%).

Occupation Type

Other educational professionals not elsewhere classified

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Responsibilities

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to at least 3 months long internship period.

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

We’re looking for a proactive, detail-oriented intern to support the EU TikTok Shop LIVE central team on LIVE infrastructure support, seller governance operations, and traffic/data diagnostics. You’ll help improve merchant experience by reducing misjudgements, accelerating issue resolution, and turning complex signals into clear insights and action plans.

This role is a great fit for someone who enjoys combining ops rigor + analytical thinking, and who’s comfortable working cross-functionally with policy, moderation/quality, product, and algorithm teams.

Key Responsibilities

Governance violation case operations & quality improvement

Collect, standardize, and summarize LIVE violation cases (e.g., suspensions, restrictions, misjudgements) into reusable case libraries.

Identify recurring patterns and high-risk scenarios; draft clear insights and recommendations to improve review quality and consistency.

Support escalations and follow-ups with relevant stakeholders; track progress and ensure closure with strong documentation.

Merchant experience improvement

Support building playbooks/FAQs/guidance for common governance scenarios to reduce merchant confusion and repeated issues.

Help monitor merchant feedback and pain points; translate them into structured problem statements and actionable next steps.

Traffic & performance diagnostics (data analysis + case studies)

Conduct basic-to-intermediate analysis on LIVE traffic and performance signals

Build case studies to investigate traffic anomalies and support root-cause analysis (policy/governance, product, or algo-related).

Cross-functional collaboration

Partner with internal teams to align on problem definition, evidence packages, and solution tracking.

Communicate findings clearly in written updates and meeting notes.

Qualifications

Minimm Qualifications

Currently pursuing a Bachelor’s/Master’s degree in a relevant field (e.g., Business, Economics, Data/Stats, Computer Science, Social Science with strong quantitative focus).
Strong structured thinking and attention to detail; able to handle ambiguity and turn messy information into clear outputs.
Good analytical skills: comfortable with Excel/Google Sheets; ability to work with metrics and build clean trackers.
Strong written communication in English; able to summarize complex cases clearly and concisely.
Ownership mindset: reliable follow-through, good stakeholder management, and strong documentation habits.

Preferred Qualifications

Experience with SQL / Python (basic is fine) or BI tools (Tableau/Looker/Data Studio).
Prior experience in Trust & Safety, governance, moderation, marketplace platforms, or operations.
Familiarity with e-commerce or livestreaming ecosystems and common fraud/abuse patterns.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed

to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.