Logistics Customer Service Coordinator

Northampton, England, United Kingdom

7/4/2025

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Logistics Customer Service Coordinator to be based at our site in Northampton (NN4 5FB). This Is a full time permanent position Offering a salary of £28,000.

The working schedule is predominantly Monday to Friday working 09:00 till 17:30

As a Logistics Customer Service Coordinator you will provide an effective and efficient service to our customers through completion of customer bookings, resolution of queries and other tasks required to meet customer requirements. Also looking for and orchestrating order consolidation & synergies within the network across our customer base.

Benefits:

• 25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
  
  
  

- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-

• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities
  
  
  

Key responsibilities:

Order Processing:

• Respond in a timely and professional manner to both email and telephone, for customer sales order booking requests, deliveries and collections.
• Establish and maintain good customer relationships, acting as the key customer contact
• ensure that all requests are entered accurately into the customer and transport system to meet customer expectations for orders and deliveries.
  
  
  

Customer Service \ Problem Solving

• Investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues.
• Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
  
  
  

Data Integrity

• To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures
  
  
  

Continuous Improvement

• Continuously look to improve processes and procedures to drive efficiency and improvement in business operation and customer service.
  
  
  

Key Requirements:

Excellent Customer Service Skills

Good, strong communication skills and telephone manner

Highly organised

Ability to work under pressure and meet the deadlines

Excellent attention to detail

Good IT skills (Ms Office)

Knowledge / operational experience of WMS Scale & or TMS ESS ESP V8 or later

Ability to work on own initiative as well as part of a team.

Ability to build relationships at all levels of the organization as well as clients

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.