Company Purpose
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our Employer Promise Is Built Around Three Pillars
- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people
Business Area
BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of corporations, institutional investors, banks, governments and supranational organizations.
Global technology Platform was created in 2022 in alignment with the Group strategic plan. The team has both a transversal mandate on GM platform management and two Business Mandates: Listed Derivatives Execution & Clearing and FX Prime Brokerage.
In its global role for GM, Technology Platform is supporting the development of Global Markets in collaboration with Business partners (IT, Operations, Compliance, Legal, CCCO, etc.), ensuring its robustness and scalability while maintaining best-in-class services for its clients. This mandate includes e-commerce and Digital teams, Data Office and a Platform strategic oversight.
The Business line is located in all Regions (Europe, US and APAC).
Job Purpose
The purpose will aim to elevate the voice of clients across Global Markets Institutional and Corporate franchises. This role aim to design and implement Global Markets’ client experience strategy in coordination with GBLs and Regions. Working closely with Global Markets front office sales as well as our business partners in CIB, Functions and the Group to deliver initiatives to measure, analyse and act upon client feedback, to ultimately foster a client satisfaction culture within Global Markets.
Operates under daily supervision from line management.
Scope: Global
Key Responsibilities
- Supporting GM Client Experience Strategy:
- Deliver best-in-class service by supporting the Global Markets (GM) Client Experience strategy.
- Follow ongoing projects closely and provide clear status updates to ensure transparency and accountability.
- Stakeholder Coordination:
- Coordinate with key stakeholders and engage them effectively to monitor progress and ensure alignment with project goals.
- Prepare and conduct client meetings to understand their needs and address any concerns or requirements.
- Client Relationship Management:
- Work closely with Operational Client Relationship Managers (OCRM) and other key stakeholders facing clients to gain a comprehensive understanding of the voice of the client.
- Analyse client content to derive insights and identify opportunities for improvement.
- Risk Management:
- Raise attention points or risks that can be foreseen to mitigate potential issues and ensure smooth project execution.
- Change Management:
- Facilitate and support change management initiatives to ensure smooth transitions and adoption of new processes or technologies.
- Develop and implement change management strategies to minimize disruption and maximize stakeholder buy-in.
- Communicate changes effectively to all relevant parties and provide necessary training or support.
Requirements
Skills Required:
- Data Analytics:
- Strong data analytics skills with potential experience using tools like Tableau, Power BI.
- Ability to interpret data and derive actionable insights.
- Proficiency in Microsoft Tools:
- Proficient in Microsoft Office suite, particularly PowerPoint and Excel.
- Capable of creating compelling presentations and performing complex data analysis.
- Financial Market Knowledge:
- Good knowledge of financial markets and how various financial products work (e.g. bonds, repos, equities, ETF, OTC derivatives).
- Understanding of market trends and their impact on client needs.
- Good understanding of the market environment especially operations
- Communication and Coordination:
- Excellent communication skills to engage with stakeholders and clients effectively.
- Ability to coordinate and manage multiple projects simultaneously.
- Analytical Thinking:
- Strong analytical skills to identify risks, understand client needs, and provide strategic recommendations.
Profile Requirements
- Educational Qualifications:
- Minimum 2:1 or equivalent university degree.
- Work Experience:
- At least a first work experience in investment banking and market businesses either in Sales / Relationship Management or Project Management.
- Interpersonal Skills:
- Strong interpersonal skills to build and maintain effective relationships with clients and stakeholders.
- Learning Agility:
- Quick at learning new concepts, tools, and processes to adapt to changing project requirements.
- Working Under Pressure:
- Ability to work under pressure and manage multiple tasks and deadlines effectively.
Conduct
- Be a role model, supporting and fostering a culture of good conduct.
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks.
- Consider the implications of your actions on colleagues.
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
PLEASE NOTE
- You may only apply to four Long Term Internships over the course of a year. These may be across any business area.
- Successful candidates for this long term internship will be considered for London ONLY.
- Please discuss the available start dates with your interviewers.
Unsuccessful candidates’ CVs will be shared with other teams within BNP Paribas and considered for potentially suitable roles. In this way we hope to maximise opportunities for candidates and hiring teams. By submitting your CV for this role you agree to it being shared securely with other hiring teams within BNP Paribas for the relevant recruitment round.
Location: London
Duration: 6 months
A Bit More About Why You Should Join Us
- We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
- Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
- Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
- Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
- Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
- Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
- Subject to relevant caps
- As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
- Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
- Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal Opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
