Loss Prevention Team Leader - Manchester Arndale

Greater Manchester, England, United Kingdom

8/4/2025

Job Description

About the Role:

As a Loss Prevention Team Leader, you'll play a vital role in protecting our colleagues, customers, and company assets within your store. You'll be instrumental in fostering a centre of excellence for Loss Prevention Officers (LPOs), ensuring high standards, effective training, and strong team leadership. This is a hands-on role where you'll directly impact the success of your team and contribute to maintaining a secure retail environment.

You will:

• Liaise regularly with the Loss Prevention Manager and daily with Store Management to safeguard company assets.
• Develop your store into a training hub for new LPOs, ensuring compliance and skill development.
• Manage the day-to-day operations of the store LPO team, taking full ownership of their performance.
• Assist in the recruitment and induction of new LPOs, conducting initial telephone interviews and in-store training.
• Conduct 30/60 day reviews for all new LPOs within your team, acting as their dedicated mentor.
• Ensure your team adheres to all Next security procedures & policies
• Manage and amend the store's LPO rotas, including cover for holidays, sickness etc
• Maintain strong communication channels with store management and the Loss Prevention Manager to deliver expected service levels.
• Cover selected Senior LPO duties during their absence or holidays.
• Support the Regional Loss Prevention Manager and Loss Prevention Manager with LPO audit visits in your store.
• Facilitate effective communication between your team, store management, and relevant retail crime reduction partnerships (e.g., Shopping Centres/Retail Parks/Town Centre Security & Police).
• Ensure all major external thefts are reported promptly escalated to the LP Department and Police when necessary, encouraging intelligence sharing through various platforms.
  
  

About You:

We're looking for an enthusiastic and proactive individual with a keen eye for detail and a passion for loss prevention.

You will have:

• Flexibility to travel to other stores within the region and work 5 out of 7 days, including weekends and evenings.
• A hardworking and self-motivated approach with unquestionable integrity.
• Excellent time management skills and the ability to thrive under pressure.
• A strong ability to demonstrate initiative.
• Confident and effective verbal communication skills, with a good level of tact and diplomacy.
• A minimum of 12 months' previous security or loss prevention experience.
• The ability to interpret and understand company stock loss data.
• Good literacy and numeracy skills, including experience working with figures, understanding percentages, and following written instructions.
  
  

About Us

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

About The Team

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
  
  

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.