Lounge Manager

JOB SUMMARY

We are currently looking for a passionate Lounge manager with event hosting experience to join our Retail Operation Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests.

QUALIFICATIONS & EXPERIENCE

• 2yrs or more previous bar management experience
• Personal licence holder
• Proficient in Microsoft office package
• Knowledge of health and safety regulations and licensing
• Experience in delivering high- end events within a new location
• Strong customer focus and the ability to cultivate trusted relationships
• Exceptional organisational skills

KEY RESPONSIBILITIES

• Recruitment and training of front -of-house team
• Stock management
• Act as the primary customer contact, building trusted, long- lasting relationships, ensure all client needs are understood and exceeded.
• People management
• Achieving targets as set by HOD
• Financial reporting
• Managing staff Rota
• Flexibility to work irregular hours (weekends/evenings/bank holidays)
• Demonstrate leadership and motivation of others.
• Working with sales team to maximize event boking opportunity
• Working with suppliers on menu change
• Working with external events coordinator
• Managing external contractors (cleaning, security)

BEHAVIOURAL COMPETENCIES:

• Communication
• Flexible
• Organisational skills
• Creativity
• Proactive