M365 Copilot SME

Role: M365 Copilot SME

Key ResponsibilitiesIncident & Problem Management

• Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
• Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation
• Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
• Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector
•  Experience in Microsoft 365 support at enterprise scale.

Key Skills Required:

• Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.Experience working within regulated environments and producing audit-ready artifacts
• Exposure to large scale Copilot deployments (free/M365) in the financial sector. 

  Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include

• Contributory pension of up to 5%
• Extra holiday purchase
• 4x life insurance policy
• Private medical insurance (50)

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.