Maintenance Manager

London Area, United Kingdom

7/14/2025

Department: Retail

Location: London

Description

We are seeking a proactive and highly organised Maintenance Manager to deliver the smooth running of our retail estate across all our estate. This role is essential in ensuring our stores operate in safe, well-maintained environments that meet both operational needs and brand standards. You will act as the first point of contact for day-to-day maintenance issues across the retail estate and work closely with internal teams and service providers to deliver a high standard of service and compliance.

This role plays a critical part in maintaining business continuity, reducing operational downtime, and enhancing the customer and colleague experience. A key part of this role will be the transformation of the department and management system including introducing a new CAFM system and onboarding this significant change.

Key Responsibilities

Facilities Operational Delivery

• Lead the end-to-end facilities management of the estate, ensuring high service standards, operational efficiency, and compliance.
• Oversee reactive maintenance requests and small works, ensuring timely resolution and minimal disruption to store operations, following emergency and incident processes when applicable.
• Identify opportunities for cost savings, process improvements, and sustainability initiatives across the estate.
  
  

Compliance & Health and Safety

• Develop, implement and manage robust Planned Preventative Maintenance (PPM) schedule.
• Ensure full compliance with health and safety regulations, statutory maintenance, and legal obligations (e.g. fire safety, electrical testing).
• Maintain accurate documentation for all compliance activities and ensure that risk assessments and method statements are in place for all contractors.
  
  

Supplier & Contractor Management

• Manage a network of contractors and suppliers delivering hard and soft FM services (e.g. HVAC, General fabric, pest control).
• Procure and negotiate agreements, monitor performance against SLAs/KPIs, and ensure service and value for money.
• Build effective working relationships with external partners, driving accountability and service improvements.
  
  

Budgeting & Financial Control

• Manage the facilities budget, including repairs and maintenance, compliance, and minor works.
• Track spend against budget, forecast future needs, and report on variances. Works with Global Facilities Manager to produce annual budget
• Validate and authorise invoices and ensure accurate billing, coding and cost allocation.
  
  

Stakeholder Engagement

• Act as the primary point of contact for store and regional teams on facilities-related issues.
• Provide regular updates to senior leadership on FM performance, risk, and contractor performance.
• Partner with internal departments such as Health & Safety, Retail Operations, and Property team to deliver coordinated support to stores.
  
  

We Would Like To Meet Someone Who Is

• Proven experience in facilities management within a multi-site retail, leisure, or hospitality environment
• Strong track record of managing contractors, compliance, and budgets
• Experience in delivering FM strategies and implementing improvement initiatives
• In-depth knowledge of statutory building and workplace compliance
• Excellent organisational and project management skills
• Strong commercial acumen and supplier management experience
• Familiarity with utilising, onboarding CAFM systems and reporting tools
• Clear communicator with strong stakeholder engagement abilities
• Understanding of office facilities, utilities, and wider property function including International markets.
• IOSH qualification
• Proactive, solution-focused, and resilient
• Able to work independently and make decisions confidently
• Strong attention to detail and a continuous improvement mindset
• Collaborative team player with a hands-on approach
  
  

Benefits

• Competitive salary and benefits package
• Hybrid working
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme