Maintenance Supervisor

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

Key Role Responsibilities

• Assigns and ensures the completion of work orders generated from resident requests for service within the appropriate time and to the required standards. Also, ensures the routine upkeep of the properties by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, and safety standards.
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical, and other building services plant and equipment reach their expected life span. Notifies the community manager and estates manager of major defects or failure trends with recommended actions and costings where appropriate.
• Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the quarterly room inspection.
• From the room inspections, creating a quarterly priority list of maintenance work needed, scheduling framework vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.
• Works with the Estates Management team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available, and is the point of contact for Capital works handover back to the property. Provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures, and develop corrective action plans as needed.
• Develops the capability of team members in order to meet key performance goals and future succession requirements.
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Develops and implements regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.
• Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Maintaining regular contact with, and regularly visiting each property to check all teams are fully compliant and there are no health and safety or fire safety breaches within the building.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct.
• Reviews and actions site risk assessments and method statements as required with Community Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practising the correct use of tools and equipment.
• Demonstrates customer service skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.

About You

You should continually strive to improve your knowledge, skills, and abilities to produce the best results while supporting the maintenance technicians, community managers, and broader community team across properties such as Canvas The Heights and Canvas The Old Fire Station. In collaboration with Regional Operations Managers, Estates Management, contractors, and suppliers, you will apply a solid foundation of general education—preferably GCSE level or equivalent—with strong written and numerical skills. Ideally, your qualifications will include electrical or mechanical engineering or plumbing certifications (such as NVQ, City & Guilds, or trade school/apprenticeship equivalents). You should bring a broad knowledge of building repair trades, purchasing procedures, painting techniques, and general maintenance standards, along with a clear understanding of Health and Safety risks, including manual handling, worksite hazards, and chemical safety. Your experience in corporate residential environments—such as hotels, premium residences, or similar—should encompass repairs, refurbishing, cleaning, heating systems, and maintenance administration. You must be capable of developing and maintaining risk assessments and preventative maintenance systems while actively supporting community managers in creating a safe operational environment. A strong work ethic, independence, and ownership of tasks from start to finish are essential, as is the ability to supervise contractors and suppliers effectively. Your approach should emphasize cost-efficiency in repairs without compromising quality. Flexibility, adaptability, and readiness to work on-call or overtime when needed are vital traits. Finally, outstanding communication skills, a customer-focused attitude, and an appreciation of the expectations that come with a public-facing role will set you apart as a positive team player and respected contributor to the community.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.