Maintenance Technician

The Company

At Fora, we're fuelled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily.    

Our journey began over 20 years ago, when we opened our first location on London's City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we've welcomed nearly 30,000 members through our doors and boast market-leading retention rates. 

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, and Pangaia are just some of the businesses who call a Fora workspace home.  

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The role

The Maintenance Technician has a key role to play within the building's operation, working alongside supervisors and using our inhouse- system (FreshService). They will be responsible for ensuring that visual standards in the buildings are maintained to an excellent standard.

The Maintenance Technician is responsible for carrying out general maintenance tasks assigned to them via the in-house booking system and would have multiple projects assigned by their supervisors throughout the portfolio.

Key Responsibilities

• Ensure that the building that you maintain pass visual standard audits 
• Complete a minimum of 130 Freshdesk tickets per month with an SLA of 91% or above 
• Provide the building manager/team with regular updates to ensure that all maintenance issues are being resolved in a timely manner, using in-house platforms (FreshService & Viva engage)
• Carry out daily building walks and create tasks to ensure a high level of visual standards and improving the member experience 
• Follow policies and procedures set by FORA and current H&S legislation
• Taking ownership of own cleaning standards ensuring you leave working areas clean and tidy in line with company procedures, as per work task guidance procedures
• Planning and organising of time and tasks to suit client requests
• Ensuring stock levels are maintained and maintenance storage areas are clean, tidy and COSHH compliant.
• Provide correct information when ordering parts to ensure quick turnaround.
• Maintain regular contact with supervisor, keeping them fully updated of re-occurring issues, requesting involvement where necessary / appropriate
• Complete accurate and detailed reports when handing over jobs to a third party

Job Requirements

• Confident all-round knowledge of building maintenance including painting, moving furniture, hanging wall mounted items, carpet tiling and building furniture
• Building maintenance experience in customer facing environment
• Good hand/power tool skills
• Experience working with third party contractors
• Ability to use reporting and tasks management tools such as FreshService
• Strong written and verbal communication skills

• Monday to Friday
• Overtime Opportunities
• 28 days holiday plus your birthday off!
• Learning and Development
• Health Shield
• Employee Referral Scheme
• Volunteering Days
• Season Ticket Loan
• Cycle to Work Scheme