Location
London, GB
Department Name
SC Property Operations/National Stations/Euston (752309) G5
About Network Rail
In the North West & Central Region, we’re proud to be building a workforce that reflects the diverse communities we serve. We know that inclusive teams make better decisions, drive innovation, and help us create a safer, more accessible railway for everyone. Even if you don’t meet every single requirement, we encourage you to apply. If you’re passionate about making a difference and believe you have the skills or potential to thrive in this role, we’d love to hear from you.
We’re committed to creating an open, supportive environment where everyone feels they belong. Your unique perspective and experience could be exactly what we need to keep Britain moving safely and sustainably. Discover more about our commitment to Equity, Diversity and Inclusion at Network Rail Equity, diversity and inclusion - Network Rail .
Brief Description
- Please note this is a 6 month secondment**
Control room mgmt.
Join our leadership team at
Euston Station, one of the busiest and most high-profile transport hubs in the country. In this pivotal role, you’ll champion exceptional customer experience while ensuring the safe, smooth and efficient running of station operations.
You’ll support and guide station teams, lead our control room operation, lead daily resource planning, and take ownership of safety, emergency and evacuation procedures. With a focus on continuous improvement, you’ll help deliver customer-driven projects, support staff development, and identify commercial opportunities that boost station performance.
As a visible leader and role model, you’ll collaborate with Team Euston industry colleagues, to drive operational excellence, and help shape a station environment that’s safe, welcoming and consistently exceeds customer expectations—all at the heart of
Euston.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
For further information including residency eligibility, please contact us for more details.
About The Role (External)
This Euston-based role focuses on delivering an outstanding customer experience while ensuring the safe, compliant and efficient operation of the station. You’ll support the Station Manager, lead teams day-to-day, manage resources, and oversee safety, emergency and evacuation procedures in line with industry standards and legislation.
You’ll also drive commercial performance, support staff development, and contribute to customer-focused improvement projects. Acting as a visible role model, you’ll help coordinate station investment plans and build strong relationships with local stakeholders to enhance overall customer satisfaction.
We are looking for someone who is organised and structure in their approach and decision making, which complements working as an industry team to drive change.
Key Points:
- Lead safe, compliant station operations and maintain all competency standards.
- Drive commercial initiatives and customer-led improvements across the station.
- Support, train and develop staff while fostering strong stakeholder relationships.
Essential
Job Skills, Experience and Qualifications
- Skilled in leadership and development of people within and across teams and functions including dealing with Employee Relations issues and delivering customer service in a complex operational environment
- Successful experience in operational management in a safety critical industry e.g. control room operations or an understanding of route operations
- Excellent communication skills across varied internal and external stakeholders
- Previous experience in managing a large venue, encompassing public safety and crowd management
- Ability to understand financial systems, budgetary tools and undertake contract management in a complex commercial environment
Desirable
- Qualification in safety management
- Understanding corporate governance e.g. procurement rules
- Understanding railway industry structure and responsibility
How To Apply (External)
Salary: £43,588 - £51,719 Band 4C
Closing date: Thursday 11th December. - Late applications will not be accepted.
Click
apply now to apply.
This is a fixed term opportunity ending in 6 months.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
