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Why Ryan?
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
The Manager, Facilities and Office Services (“Manager”) manages global office mail service and supply procurement functions, as well as various facilities administrative support responsibilities, to promote cost efficiencies and the highest levels of customer service. The Manager reports to and assists the Director, Facilities and Office Services, in managing the real estate portfolio, planning business unit occupancy, coordinating emergency response programs, overseeing transaction management, design, construction, relocation, furnishings, and addressing specific requirements at Ryan’s facilities globally.
Duties and Responsibilities as they align with Ryan’s Key Results:
People
- Partners with the SVP, CREO in support of planning, designing, and execution to deliver Class A office space, construction services, furnishings, security, audio/visual equipment, relocations, and other projects as required.
- Directs Office Services staff and advises location site administrators for mail and office supply procurement, coordinating work assignments to deliver expected service levels to Ryan's internal clients.
- Creates a positive work environment, ensuring the team is engaged.
- Partners with the Real Estate team to plan, design, and execute projects delivering Class A office space, construction services, furnishings, security, relocations, and other projects regionally, leveraging local teams to control travel costs from the US.
Client
- Acts as a key interface with regional business leaders and office services suppliers.
- Responds to Facilities’ issues and maintenance matters in a tactful, supportive, and expedient manner, supporting business operations and minimizing associated expenses.
- Controls work orders to ensure service assignments are completed promptly.
- Assists with due diligence for M&A activity within assigned regions.
- Oversees integration activities post-acquisition, ensuring a smooth transition into Ryan.
- Visits regional offices to conduct comprehensive office assessments, addressing and resolving office and equipment issues promptly.
- Works directly with regional Finance teams to manage vendor invoices, establish annual purchase orders, and resolve invoicing concerns.
Values
- Collaborates and assists in planning, procurement, and maintenance of furniture, equipment, copiers, signage, artwork, stationery, and business cards, office and coffee/break room vending supplies to minimize interruption, control expenses, and improve service quality and efficiency of all offices in the global footprint.
- Maintains accurate documentation necessary in the management of Ryan’s Facilities business policies and processes.
- Conducts office assessments and takes actions necessary to ensure offices and equipment are maintained at an elevated level.
- Maintains standards for Ryan office locations related to construction, furniture, fixtures, and Facilities and Office Services business processes.
- Proactively identifies and makes recommendations to reduce costs and increase efficiencies concerning equipment, resources, and processes.
- Negotiates and maintains regional vendor contracts, consolidating purchasing to achieve volume discount pricing and reduce operational expenses.
- Researches, negotiates, and administers national purchasing contracts.
- Performs other duties as assigned.
Education And Experience
- A bachelor’s degree (B.A. or B.S.) and four to six years of relevant experience, or equivalent combination of education and experience, is required.
Other Skills And Abilities
- Excellent people skills.
- Collaborator, able to work independently but with effective team-building skills.
- Demonstrates strong initiative and work ethic.
- Customer solutions-oriented, with the ability to listen and define actions that satisfy customer needs.
- Proven ability to gather requirements from internal customers to understand the context and business needs driving requests.
- Excellent written and verbal communication, organizational, and planning skills.
- Ability to multi-task, follow through, and prioritize multiple time-sensitive projects.
- Proven ability to work with budgets focused on planned expense controls.
Computer Skills
- To perform this job successfully, an individual must have a good working knowledge and proficiency of Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.
Certificates And Licenses
- Valid driver’s license required.
Supervisory Responsibilities
- Directly supervises employees in the Facilities department and fulfills management responsibilities following the Firm's policies and applicable laws.
