Manager, Implementation

CompanyHenry Schein One UK

LocationUnited Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Occupation Type

IT project managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£58,200 (£29.85 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Henry Schein One UK. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

About UsAt Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

What We DoTech for good! Our SaaS product Dentally, solves real-world problems across three core areas.

Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.

Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.

Patient Experience

- A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.

Our CultureWe are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.

Your ImpactAs the Manager, Implementation, you will lead a team of Onboarding Success Managers to deliver an effortless onboarding experience for all new UK customers. You will build and lead a high‑performing team through clear direction, effective coaching and decisive, confident leadership. Your ability to communicate clearly, manage conflict and influence across Henry Schein One will help foster a strong customer‑first culture and maintain productive relationships.

Alongside your people‑leadership responsibilities, you will also bring strong project‑management and operational expertise, oversee complex onboarding programmes and make informed decisions that support timelines, budgets and customer outcomes. By analysing performance, improving processes and using financial and business insights to guide action, ensuring your team delivers seamless onboarding experiences while contributing to long‑term success.

What You'll Do

Lead and empower the team to successfully plan, manage and deliver complex projects, ensuring high-quality execution and consistent, customer-focused outcomes.
Coach, mentor and develop onboarding team members in best practices, fostering a culture of continuous learning and leading by example
Inspire and motivate the team to consistently meet and exceed onboarding targets and key performance indicators
Build and sustain a collaborative team environment where individuals are empowered to perform at their best
Lead end-to-end recruitment efforts, including identifying, interviewing, and hiring talent
Champion an inclusive and diverse workplace culture aligned with Henry Schein One values
Advocate for the onboarding function across the business, locally and internationally, ensuring a strong focus on delivering exceptional customer experiences
Drive continuous improvement of the onboarding journey in partnership with product teams
Analyse customer feedback to identify trends, insights and opportunities for improvement, sharing findings with product and leadership
Collaborate proactively with cross-functional teams to deliver optimal outcomes for customers

Leverage data to inform decision-making, working closely with systems teams to optimise pipelines, tools and performance reporting

Stay up to date on industry trends and onboarding best practices to continually enhance team performance and customer experience

Maintain a deep, hands-on understanding of the onboarding process by regularly gathering customer feedback and shadowing team activities

What You'll Bring With You

1+ years’ experience in team management
7+ years of increasing responsibility in customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment
Certifications in PMP, PRINCE2, or other project management certification is a plus, but not a requirement
Demonstrated success in growing high performing teams and a culture of continuous improvement
Superior communication and interpersonal skills, with the ability to build strong relationships internally and externally
Ability to manage multiple competing priorities and projects simultaneously, maintaining high standards of quality and attention to detail
Experience with change management and driving customer adoption of new technologies

Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms or similar platforms

Problem-solving mindset with the ability to think strategically and identify innovative solutions

Diversity

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our ValuesEveryone at Henry Schein One is encouraged to live and demonstrate our core values:

Community

Each Person is as Important as the Next
Open Communication
Diversity & Inclusion

Caring

Corporate Citizenship
Shared Success

Career

Ethics
Recognise Creativity & Encourage it
People are our Greatest Asset

Our Hiring ProcessWe've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks.

We look forward to hearing from you :)