Description
Manager, Patient Advocacy & Engagement (Remote- UK or US Based)
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
Manager, Patient Advocacy & Engagement
Overview:
We are seeking an experienced, strategic, empathetic, and action-oriented professional to join us as
Manager, Patient Advocacy & Engagement. This is a high-impact, execution-focused role that centers on delivering tangible results in patient advocacy and engagement for EU and US-based biopharmaceutical clients.
This is
not a clinical trial recruitment, patient enrollment, or health policy role. Instead, you’ll lead enterprise-level initiatives—strategic efforts that span the entire organization and are designed to drive broad, high-impact change. These initiatives go beyond individual teams or departments, aiming to embed patient, caregiver, and community perspectives into the core of clinical development and commercial strategies. You’ll collaborate directly with top pharma and biotech teams—translating advocacy insights into concrete programs, deliverables, and measurable outcomes.
Success in this position will be defined by your ability to implement initiatives that produce real-world impact for patients and communities, while aligning with client business goals.
Key Responsibilities:
Program Development & Execution
- Lead the design and implementation of community-centered initiatives, including advocacy roundtables, insight-gathering sessions, landscape assessments, and workshops.
- Manage and deliver project workstreams and deliverables on time, within scope, and aligned to strategic goals.
- Coordinate logistics, content, and stakeholder involvement for multi-channel engagement activities.
- Ensure all initiatives reflect principles of inclusion, cultural relevance, and health equity.
Stakeholder Engagement & Relationship Building
- Cultivate and manage trusted relationships with patient leaders, advocacy organizations, caregivers, professional societies, and other community voices.
- Facilitate meaningful collaboration between internal client teams and external stakeholders to ensure alignment and mutual value.
- Develop long-term engagement models that embed external voices into ongoing decision-making processes.
Insight Integration & Reporting
- Translate qualitative insights into actionable recommendations that inform strategy, content, and program design.
- Define, track, and report on key performance indicators (KPIs) to measure engagement quality, reach, and impact.
- Conduct benchmarking analyses to identify industry trends, gaps, and opportunities for differentiated engagement.
Strategic Advisory & Planning
- Support the development of stakeholder engagement plans that are grounded in community needs and business objectives.
- Conduct audits and gap analyses of current engagement activities to inform future direction.
- Provide hands-on guidance to clients on aligning organizational strategies with patient advocacy goals.
Business Development & Collaboration
- Contribute to proposals, project scoping, and client presentations.
- Identify new opportunities to expand services and demonstrate the value of advocacy-driven approaches.
- Collaborate closely with cross-functional internal teams (e.g., strategy, communications, health equity) to ensure integrated, high-quality execution.
Qualifications:
- 5+ years of experience in patient advocacy, community engagement, healthcare communications at the enterprise level- strategic efforts that span the entire organization and are designed to drive broad, high-impact change.
- Proven ability to deliver and execute multi-stakeholder engagement initiatives that align advocacy insights with business objectives.
- Strong relationship-building, facilitation, and communication skills with both internal teams and external partners.
- Experience managing programs that center patient voice and drive measurable impact across education, access, or communications.
- Skilled in synthesizing qualitative insights and creating deliverables that inform enterprise-level decision-making.
- Deep understanding of the healthcare landscape, including advocacy ecosystems, provider organizations, and the biopharma innovation pipeline.
- Experience working across global markets, with a focus on US and EU healthcare environments.
- Commitment to health equity and practical experience embedding DEI principles into stakeholder engagement efforts.
Why This Role Matters:
This role is about taking action—not just shaping strategy. You’ll help ensure the voices of patients and communities are not only heard, but meaningfully integrated into how healthcare decisions are made. Your work will help bridge the gap between corporate priorities and real-world needs—improving how organizations communicate, engage, and deliver for the people they serve.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Summary
The Manager, Patient Engagement Strategy at Syneos Health plays a key role in ensuring the patient voice is embedded across clinical and commercial efforts in the life sciences industry. This position involves serving as a strategic partner to pharmaceutical and biotech clients, developing patient-centered strategies that align with therapeutic objectives. The role requires building strong relationships with advocacy organizations and integrating community insights into inclusive engagement frameworks. Responsibilities include managing multi-channel initiatives like advisory boards and social media audits, while also contributing to business development activities such as proposals and client growth strategies. The ideal candidate has over five years of experience leading patient engagement initiatives, a deep understanding of the drug development lifecycle, and a proven track record of working collaboratively across global teams. Strong communication skills, a solutions-oriented mindset, and the ability to work independently in a remote setting are essential.
