Be Part of Shaping the Future of Hospitality at IHG Hotels & Resorts
At IHG Hotels & Resorts, we’re driven by a bold ambition: to deliver exceptional guest experiences and achieve operational excellence across our world-class portfolio of hotel brands. Now, we’re looking for a Manager, Performance Programmes to join our high-impact team and play a key role in driving performance across the IHG estate through our industry-leading
Hotel Experience Champion programme.
If you’re passionate about elevating hotel performance, building strong cross-functional relationships, and making a measurable difference across a global organisation - this is your opportunity.
Your Day-to-Day
- Foster a Thriving Community: Lead the EMEAA Hotel Experience Champion Community - ensuring it remains active, informed, and equipped to deliver excellence
- Lead Strategic Performance Initiatives: Design and deliver annual performance plans for EMEAA that align with global strategies and performance objectives.
- Enhance Hotel Team Capabilities: Co-create impactful training tools and EMEAA-specific programs that support and uplift hotel performance metrics.
- Build Stakeholder Alignment: Collaborate with global and regional teams to ensure our tools, training, and delivery plans are aligned and effective across the portfolio.
- Drive Insights into Action: Analyse performance data and insights to refine strategies and continuously improve outcomes at the hotel level.
- Boost Guest Loyalty & Engagement: Partner with loyalty teams to roll out regional plans and embed loyalty initiatives that drive long-term guest retention and brand advocacy.
What You’ll Bring to the Table:
- Proven experience in operational and strategic roles within international hotel brands, with a focus on loyalty, distribution, or performance.
- A track record of successful project planning and strategic execution in complex, multicultural environments.
- Strong analytical skills with the ability to turn data into actionable business insights.
- Excellent communication and stakeholder management skills - you know how to influence, align, and deliver through others.
- A passion for the hospitality industry and a mindset of continuous improvement and innovation.
- Deep understanding of the EMEAA markets and how to tailor strategies to a diverse range of hotel environments.
This role is based in Windsor 3 days per week, with the flexibility to work remotely on the remaining days.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
