Manager, Standards & Best Practices

CompanyATP Tour

LocationLondon, England, United Kingdom

Posted At1/23/2026

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Occupation Type

Office managers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Job Description

Please note that we are only considering candidates who can work hybrid from our Florida or London offices.

The Manager, Standards & Best Practices will play an important role in elevating the spectator and corporate‑hospitality experience across the ATP Tour. This position drives Tour‑wide innovation by benchmarking global best practices, building shared frameworks, and enabling tournaments of all sizes to deliver world‑class fan and premium experiences. The role blends strategic influence with operational implementation, converting insights into practical tools, fostering collaboration across tournaments, and shaping consistent standards that strengthen the ATP brand. When traveling to tournaments, the role also contributes targeted observations to support the overall Player Experience.

Essential Duties &Responsibilities:

Standards, Benchmarking & Best Practices Sharing

Lead global benchmarking across sports, live entertainment, hospitality, and major‑event industries to identify trends and innovations.
Identify and define Fan Experience standards that are adaptable across diverse demographics and event types

Translate global insights into ATP‑ready best practices, templates, and decision guides usable by tournaments of all categories.

Maintain and evolve a cross‑tournament Best Practices Hub, ensuring resources are current, high‑quality, and widely adopted.

Facilitate structured knowledge‑sharing across tournaments to promote continuous improvement to the fan experience and premium hospitality.

Collaborate cross-functionally with Tournament Relations, Digital, Partnerships, Player Relations, and ATP Media to align standards and share insights.

Event Lifecycle & Fan Experience Support

Conduct diagnostic reviews of fan‑journey and corporate‑hospitality touchpoints.
Identify scalable innovations, adaptable for varying budgets and infrastructure.
Advise tournaments on tailored best practices for premium hospitality, Fan Zones, VIP hosting, suite design, on-court branding, and F&B.
Collaborate with ATP Partnerships to understand and meet partner expectations and develop hospitality best-practices assets.
Work alongside ATP's travel and experiences licensing partner to integrate and elevate ATP Experiences at tournaments.

Data, Insight & Measurement

Develop a consistent, Tour‑wide measurement framework to evaluate fan and corporate experience.
Analyze cross-event data to identify trends, opportunities, and areas for improvement.
Leverage insights to create presentations that illustrate key findings.

Training, Enablement & Community Building

Actively participate in the ATP Workshops organized by the Tournament Relations Team.
Develop training modules for guest services and hospitality teams.
Lead knowledge‑sharing sessions and produce rapid‑learning briefs based on benchmarking insights and event visits.

Support to Player Experience Standards (Secondary Responsibility)

When on‑site at tournaments, monitor overarching elements of Player Experience and Tournament Operations.
Report observations to S&BP for integration into broader player‑focused improvement work.

Experience & Skills:

Minimum of 5 years in sports, entertainment, live events, hospitality strategy, guest experience design, or related field.

Experience in benchmarking, insights, CX strategy, or premium experience design.

Experience in influencing stakeholders without direct authority.

Experience in international sports and/or professional Tennis industry will be a plus.

Customer‑journey design; operational play-booking development; training delivery.

Product development.

Strong analytical and benchmarking capability.

Strong creative and innovative mindset

Excellent communication and relationship‑management skills across global teams.

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

Multilingual skills are a plus; English proficiency is required.

Travel:

International ranging between 30-50%