Marine Navigation Electronics Installation Support Manager
Company
Location
Midsomer Norton, England, United Kingdom
Posted At
6/17/2025
Advertise with us by contacting: [email protected]
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Description
Join Us at SRT Marine Systems as a Marine Navigation Electronics Installation Support Manager
Location: Hybrid – UK-based with international travel
Department: Transceivers Division
Reporting to: Transceivers Sales Director
At SRT Marine Systems, we are global leaders in maritime surveillance, delivering cutting-edge systems that enhance maritime domain awareness and safety. We are seeking a Marine Navigation Electronics Installation Support Manager to lead our transceiver support and training function — a role that blends technical expertise, leadership, and customer excellence.
About The Role
You’ll take ownership of technical support delivery across our portfolio of marine navigation electronics — including AIS transceivers, VHF radios, radars, and chart plotters — ensuring customers worldwide can confidently install, operate, and support our products. You will lead the Customer Support Team, evolve support systems, and deliver hands-on training to our global base of users, dealers, and distributors.
What You'll Be Doing
At SRT, our values guide how we work, make decisions, and succeed as a team:
Ambition – Aspiring to be the global leaders in maritime domain management
Innovation – Committed to continuous improvement and a culture of creativity in everything we do
Quality – Setting high standards for the performance, reliability, and resilience of our products and services
Responsibility – Embracing individual accountability to deliver our commitments as part of the SRT team
Team – We are a team! We succeed by working together with colleagues, suppliers, partners, and customers
Why Join Us?
Apply today and shape how the world sees SRT Marine Systems.
SRT Marine plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Location: Hybrid – UK-based with international travel
Department: Transceivers Division
Reporting to: Transceivers Sales Director
At SRT Marine Systems, we are global leaders in maritime surveillance, delivering cutting-edge systems that enhance maritime domain awareness and safety. We are seeking a Marine Navigation Electronics Installation Support Manager to lead our transceiver support and training function — a role that blends technical expertise, leadership, and customer excellence.
About The Role
You’ll take ownership of technical support delivery across our portfolio of marine navigation electronics — including AIS transceivers, VHF radios, radars, and chart plotters — ensuring customers worldwide can confidently install, operate, and support our products. You will lead the Customer Support Team, evolve support systems, and deliver hands-on training to our global base of users, dealers, and distributors.
What You'll Be Doing
- Act as the subject matter expert for all SRT transceiver products.
- Oversee the Customer Support Team, driving excellence and evolving our use of platforms like Zendesk and AI tools.
- Deliver technical training and on-site installation support to global customers.
- Work with product management to shape future products and documentation based on real-world feedback.
- Create and maintain clear, user-friendly technical support materials and training guides.
- Travel internationally to support high-priority installations and customer engagements.
- Proven experience installing, integrating, and supporting marine electronics on commercial or leisure vessels.
- In-depth knowledge of marine standards including NMEA 0183/2000, VHF/DSC, AIS, and radar systems.
- Hands-on experience with support systems such as Zendesk and ITIL-aligned workflows.
- Demonstrated leadership of technical teams and a track record of delivering excellent support.
- Excellent communication skills and confidence delivering technical training to varied audiences.
- Ability to write concise, accurate documentation and guides.
- Willingness to travel internationally as required.
At SRT, our values guide how we work, make decisions, and succeed as a team:
Ambition – Aspiring to be the global leaders in maritime domain management
Innovation – Committed to continuous improvement and a culture of creativity in everything we do
Quality – Setting high standards for the performance, reliability, and resilience of our products and services
Responsibility – Embracing individual accountability to deliver our commitments as part of the SRT team
Team – We are a team! We succeed by working together with colleagues, suppliers, partners, and customers
Why Join Us?
- Be part of a company shaping the future of maritime technology.
- Take ownership of a global technical support operation with real impact.
- Work with talented, collaborative professionals in a fast-moving environment.
- Collaborate with a motivated and supportive team
- Hybrid working model with flexibility
- Competitive salary and benefits, including:
- Private health care
- 25 days annual leave (rising to 28 with service)
- Matched pension contributions
- Regular “get to know you” team events
- Ongoing career development opportunities
Apply today and shape how the world sees SRT Marine Systems.
SRT Marine plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Advertise with us by contacting: [email protected]
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