Marketing Manager

Job Title:

Marketing Manager

SMF/Certified:

No

Reporting to:

Chief Transformation Officer

Department:

Transformation

Place of Work:

London/remote working

We have a hybrid model of working. We work, in part, in our office in London Bridge and part remotely. Currently, we are going to the office two to three days a week, which may increase in future. This role is reliant upon having superfast, reliable Broadband connectivity.

Hours:

9am-5pm, Monday to Friday

About us:

JN Bank UK Ltd launched in 2019, made history as the first UK bank with a Caribbean parent, Jamaica National, to receive a UK banking license. This remarkable achievement was celebrated across the Caribbean, UK government, and UK diaspora communities, as the bank took a bold step to bridge the gap left by UK banks withdrawing from correspondent banking in developing nations. The Minister of State for the Commonwealth, Lord Ahmad, praised the achievement and what it symbolised for the potential growth in trade between the UK and the Commonwealth and developing world.

With a rich heritage rooted in over 150 years of Jamaica National’s legacy, JN Bank UK offers a dynamic environment at the cutting edge of modern banking. Initially focused on savings and unsecured personal loans, the bank has transformed under new leadership since January 2023. Guided by a fresh energy and strategy, we’ve embraced sustainable, impactful growth with a focus on financing energy-efficient home improvements through retail financing at the point of sale and further strengthening and diversifying the portfolio by acquiring secured mortgages on a forward-flow basis. 

This exciting transformation isn’t just about numbers—it’s about building a bank that truly makes a difference. We’re proud of our digital-first approach, with a branch in Brixton serving our loyal customer base. Now, we’re in full throttle backed by external investment and laser-focused on profitability by 2025. As we grow, we’re driven by the desire to create a bank that’s innovative, resilient, and customer-focused.

This is the perfect time to join JN Bank UK! We're looking for passionate, hands-on, forward-thinking individuals who want to make an impact in the financial world. This is your chance to be part of something game-changing. Whether you are passionate about tech, finance, or making a real impact, JN Bank UK is the place where your ideas will matter.

Let’s build a successful future of JN Bank UK together!

Role Overview:

We’re looking for a confident and capable Marketing Manager with experience in the banking or financial services sector. This is a hands-on role, ideal for someone comfortable managing projects, taking ownership of customer-facing communications, and ensuring all materials meet regulatory standards. You’ll collaborate closely with compliance and customer teams to deliver clear, effective and compliant communications across multiple channels.

JN Bank is a dynamic organisation and this role would suit a candidate who is comfortable in a stand-alone role building the function from scratch.

Duties & Responsibilities:

·      Take ownership of written communications to customers, including regulatory notices, product updates and service messages, ensuring clarity, consistency and tone aligned with brand standards.

·      Complete a re-write of all customer communications in the new brand voice.

·      Work closely with the Compliance and Legal teams to ensure all communications meet applicable regulations and internal governance requirements.

·      Oversee day-to-day management of social media channels, including content planning, posting and performance tracking, helping to grow our digital presence and engagement.

·      Lead and coordinate marketing initiatives across teams, ensuring timelines, deliverables and objectives are met with a proactive and solutions-focused approach.

·      Manage and maintain website content to ensure accuracy, usability and compliance.

·      Support the creation and review of public-facing written materials including newsletters, press releases and product brochures.

·      Develop and implement marketing strategies to increase brand awareness and market share.

·      Analyse market trends and customer insights to inform marketing strategies.

·      Monitor and report on the effectiveness of marketing initiatives.

Experience & Qualifications

·      A minimum of 3-5 years in a marketing or communications role within banking or financial services

·      Strong writing and editing skills, with an eye for detail

·      Experience working with compliance or regulatory teams on customer communications

·      Good understanding of financial promotions and regulatory comms (e.g. FCA requirements)

·      Confident managing multiple projects and stakeholders

·      Proficiency in managing social media platforms and digital tools.

·      Able to work in a fast-paced environment, maintaining high standards when under pressure

·      Familiarity with tone of voice guidelines in a regulated industry

To apply:

We are committed to creating a diverse and inclusive workforce. We believe it makes our company stronger. We celebrate the differences that all our colleagues bring to our business.

Please let us know if you require any adjustments to be made to the recruitment or interview process.

We regret that owing to the volume of applicants, we will not reply to you individually if you are not shortlisted for this vacancy. We thank you, in advance, for your application.

We are committed to creating a diverse and inclusive workforce. We believe it makes our company stronger. We celebrate the differences that all our colleagues bring to our business and respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking.

We're a place where you can be you. 

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!