Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with University Hospital Southampton NHS FT. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Job Overview
We have a vacancy for an enthusiastic administrator to join our reception team within Maternity Services at the Princess Anne Hospital. If you enjoy people contact, have excellent communication and customer service skills, are flexible and kind we would like to hear from you.
This is a permanent opportunity. Our shift patterns are flexibly rostered (6 weeks in advance) and allocated to cover the service 7 days a week. Shift patterns include weekends, late evenings and bank holidays and rostered to offer a fair allocation and to support a good home/work life balance for the whole team.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
We are proud of our diverse service that strives to provide safe, high quality and efficient care to women and birthing individuals whatever their background or clinical need. We are inclusive of families and want to ensure that they feel welcome.
Detailed Job Description And Main Responsibilities
Our ward administrators provide valuable support and therefore are crucial to the smooth running of the service.
What You’ll Do
- Work as part of the administration team providing administrative support to clinical colleagues.
- Undertake reception and general administration duties, including answering the telephone, arranging appointments, scanning into clinical records, meeting and greeting families and visitors to ward areas.
What We’re Looking For
- You will be supportive, kind, caring and empathetic in your approach to patients and families accessing our service.
- Provide excellent customer service with a ‘can do’ attitude and have experience of dealing with the general public.
- Be familiar and confident in the use of Microsoft software, please demonstrate this knowledge in your application.
- Be a team player, embrace fresh ideas and engage with change positively.
- Be flexible with working patterns. Shift are rostered, 6 weeks in advance, and will include a combination of early shifts (7.00 am – 3.00 pm), late shifts (1.00 pm – 9.00 pm), long days (7.00 am – 5.00 pm) and twilight shifts (4.30 pm – 12.30 am). Due to the nature of the role, there are no working from home possibilities.
Person specification
Qualifications / Training Required
Essential criteria
- Literacy and numeracy skills, demonstrable to GCSE standard or above.
- Fully conversant with Microsoft Office systems to include Word, Excel and Outlook.
Desirable criteria
- NVQ 2 Business Administration/Customer Services or equivalent.
- Courses / further study to demonstrate evidence of personal development.
- Knowledge of NHS electronic systems.
Previous or relevant experience necessary
Essential criteria
- Administrative experience in a busy customer focused environment.
- Experience of dealing with the general public.
Desirable criteria
- Experience in a busy hospital environment.
Aptitudes And Skills Required
Essential criteria
- Excellent telephone manner.
- Excellent customer care skills.
- Good verbal and written communication skills.
- Attention to detail and accuracy.
- Ability to work effectively as a team player and independently.
- Ability to prioritise workload and work to deadlines in an organised way.
- Friendly and approachable manner. To be polite, sympathetic, patient and diplomatic with empathy for users of the service.
- Ability to remain calm under pressure.
- Self-motivated, conscientious and reliable.
- Positive approach with a willingness to embrace change.
Values and behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
