Medical Communications Manager – London based
A DAY IN THE LIFE
This key role manages the execution of UKI medical communication plans for brands within LDB, ensuring impactful omnichannel activations aligned with the brand and medical strategy and international vision.
You will lead the development of essential medical detailing content, amplify the awareness of NHS-prescribed products, and provide critical support for medical events and digital platforms. This role demands a highly collaborative individual, acting as a key medical expert within the organisation, leading claims sign-off processes, and working closely with diverse cross-functional teams, including Medical Relations, Marketing, Legal, and Scientific/CMI, to ensure strategic alignment and compliance.
You will
- Be responsible for managing the execution of the UKI Medical communication strategy in line with the brand and medical strategy and the international vision.
- Be responsible for message coherence working closely with medical relations, marketing, medical detailing, PR, commercial and digital to guarantee the coherence of messages across all touch points (B2B, B2C and B2B2C).
- Lead the development of medical detailing materials: working in a team to develop the material suitable for brand standards and directed to healthcare professionals.
- Medical Events: support Medical Relations to deliver best-in-class medical conferences and events, ensuring messaging is aligned with communication plan.
- Support the growth on owned medical websites: support the Omnichannel Manager to increase the growth and brand presence on online platforms through content creation in line with the medical campaigns.
- Support the teledermatology project together with the medical relations team to reach new opportunities and continue our growth with existing platforms.
- Lead the amplification of products prescribed on the NHS to increase awareness and support the Field Team with communication materials for their formulary applications.
- Support Medical Relations Teams with the organisation of Medical Ad-Boards and attend regular field visits to assess impact of materials and take learnings from these to optimise the comms strategy and messaging.
- Lead claims sign-off working closely with the Legal, Scientific / CMI & Marketing Teams to sign off the strongest, fully compliant brand and product claims that resonate with the medical audience.
- Be a medical expert for other functions, collaborating closely with the training team to integrate medical expertise at a divisional level.
- Manage and coach the medical communications intern to collaboratively deliver medical Communications KPIs, on time, and on budget.
Your Skills
Experience preferably within a fast-paced consumer driven business / pharma environment
Educated with a degree, preferably in a life science or equivalent.
Scientific & Health Care knowledge – capacity to understand and translate scientific/medical language & healthcare systems in UK and Ireland.
Digital orientation – experience with digital communication campaigns including strategy, CRM and GDPR
Highly entrepreneurial mindset – autonomy, strategic thinking and collaboration are critical to drive our brands.
Vision – able to create and develop a strategy, taking the lead on motivating the wider business.
Strong communication skills (written and verbal) and excellent presentation skills, able to influence and inspire any audience.
Know how to manage the complexity in terms of number stakeholders, projects, timelines and clarity of message.
Resilience and flexibility – the ability to adapt to dynamic business and market demands, overcoming challenges and driving success in an innovate way.
Creativity – able to create innovative, cost-effective solutions, to drive the best ROI whilst maintaining brand equity.
Strong analytical skills including advanced competency with CRM, and Microsoft office programs.
A strong sensitivity to the dermatological skincare market, with a keenness to develop understanding for the different category dynamics, upcoming trends in this field and the latest competitor activity.
Ability to successfully manage people: ensure everyone has a work plan that showcases and develops their skills and talent.
You Show
Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.
Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.
Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.
Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.
Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
What We Offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
Being part of the
L’Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.’ As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
