Job Title: Medical Secretariat Supervisor
Location: London Bridge Hospital
Hours: 37.5 hours per week
Shift times: Monday – Friday, 0900-1700
Office based role (up to 2 days per week working from home available after passing successful probation, depending on staffing and cover requirements)
Permanent
We are looking for a Medical Secretariat Supervisor to join our team at London Bridge Hospital. The post holder will actively establish, maintain and strengthen relationships with the hospital’s stakeholders, independent secretaries (patients, consultants and clients) to support the whole patient pathway whilst championing best practice at all times.
To bring together the processes of the various hospital teams to ensure we can all provide an efficient, seamless and first-class level of service to all customers.
What You'll Do
- Supervise over 45 Senior Medical Secretaries in a very busy department, being the main point of contact for the team, overseeing HR processes and ensuring the smooth running of the department.
- Plan, allocate and evaluate the work of the team.
- Conduct reviews and appraisals, set staff objectives.
- Monthly one to ones with staff to monitor progress and workload.
- Performance management.
- Recruitment and selection, ensuring appropriate skill mix.
- Training and induction of new staff.
- Be proficient in all IT systems and responsible for ensuring all staff adequately trained.
- Develop, implement and audit departmental policies and procedures which will meet and exceed the high standards expected by service users.
- Team building and motivation.
- Purchase of stationery and equipment.
- Deal with complaints and escalate where appropriate.
- Promote a learning and supportive environment.
- Provide cover for secretaries at short notice.
- Support the Head of Department and Deputy Manager with any tasks or requirements.
- Manage information, documentation, and communication to ensure accuracy and quality.
What You'll Bring
- Medical Secretarial experience, ideally in Private Healthcare.
- Previous Supervisory experience.
- Detailed knowledge and experience of all systems (DGL/Meditech/Carebit/Mosaiq).
- Strong organizational skills and ability to handle multiple tasks, prioritize responsibilities, and meet deadlines.
- Strong verbal and written communication skills to effectively convey information, ideas, and instructions to different stakeholders.
- Ability to establish and maintain positive relationships with individuals with diverse backgrounds and perspectives, including executives, managers, team members, and external partners
- Strong collaborator with a sense of ownership & accountability.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
