Merchant KYC Analyst
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Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About the KYC Team at Trustly
The main purpose of the Merchant KYC team is to conduct customer due diligence processes (CDD) and risk assessment of prospective merchants delivered by the Sales team and to conduct recurring follow-up CDD on existing clients (corporate/institutional) and partners.The team is part of the larger Financial Crime Operations team, which consists of AML operations, transaction screening, monitoring and reporting (SAR).
About the role
Due to our rapid growth and commitment to excellent internal service, we're hiring a Merchant KYC Analyst. In this role, you will be primarily responsible for conducting customer due diligence (CDD) for new corporate clients and managing ongoing CDD and monitoring for existing ones in accordance with Trustly's Global Risk Assessment. You'll dive deep to understand the prospect's line of business and purpose of business relationship with Trustly, regulatory/licensing requirements, flow of funds, and their organisational structure. This role involves close teamwork with our Sales, Tech, Compliance, and Legal departments, and you'll report directly to the KYC Manager.
- Ensure that the CDD documentation submitted is accurate and complete
- Conduct investigations using internal and external sources to independently verify submitted CDD documentation or complete missing pieces (where applicable)
- Communicate with Sales department and sometimes with the prospective merchant directly to clarify or acquire missing information
- Perform sanctions and PEP screening using internal tools
- Conduct enhanced due diligence using internal and external sources
- Perform adverse media research
- Compile and maintain customer profiles, document key findings and rationale
- Conduct follow up CDD & monitoring routines on existing corporate clients and partners
- Deal with ad-hoc matters related to existing client base (transfers of agreements, regulatory & licensing affairs, group agreements and etc.) involving Legal and Compliance teams where necessary
- Keep all relevant internal records up-to-date
- Maintain customer profiles, document key findings and rationale behind decisions
- Escalate findings internally when necessary and take part in further discussions with internal or external stakeholders
- Perform monitoring routines on customers’ online presence
- Conduct risk-based follow-up CDD whenever necessary
- 2+ years of corporate and institutional customer due diligence, underwriting or onboarding experience in the regulated environment, corporate banking or financial services
- Knowledge of EU regulatory landscape
- Critical/analytical thinking; ability to prioritize and differentiate between what is a distraction and what really matters
- Ability to work under pressure in a rapidly changing, high-growth environment
- Ability to make a rational decision considering relevant risks and take responsibility for such decisions
- Highest ethical standards
- Ability to work independently under minimal supervision when necessary
- Attention to detail, natural curiosity and desire to drill down to the root of the matter
- Highly organized and cooperative skills
- Superb verbal and written command of the English language
- Knowledge of SQL considered an advantage
Our Fantastic Benefits
🌴 20 to 30 days of holiday (depending on location) to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
👶 Parental leave top-up additional support for new parents
🥐 Daily breakfast and on-site perks to make your workday smoother
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
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