Merchant Solution Center Team Manager - Bilingual French/English
Company
Location
Bournemouth, England, United Kingdom
Posted At
7/3/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with JPMorganChase. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Description
Join Merchant Services Solution Center, a service leader for payment processing, and be part of a dynamic team that authorizes transactions in over 130 currencies. As a Team Manager, you will play a pivotal role in driving excellence and efficiency in our call center operations. This is your chance to leverage your analytical prowess and communication skills to deliver exception client service to our merchants, and influence and uplift employee morale. Embrace the opportunity to collaborate with diverse teams and make a significant impact on our merchant services.
As a Merchant Services Solution Center Team Manager in our call center, you will lead and inspire a team to provide outstanding service to our merchants. You will collaborate with leadership, Controls, Learning & Development, Product, and Technology teams to ensure seamless service operations. Your role will involve supporting Relationship Managers and their clients, while utilizing your analytical skills and communication expertise to drive team success.
Job Responsibilities
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join Merchant Services Solution Center, a service leader for payment processing, and be part of a dynamic team that authorizes transactions in over 130 currencies. As a Team Manager, you will play a pivotal role in driving excellence and efficiency in our call center operations. This is your chance to leverage your analytical prowess and communication skills to deliver exception client service to our merchants, and influence and uplift employee morale. Embrace the opportunity to collaborate with diverse teams and make a significant impact on our merchant services.
As a Merchant Services Solution Center Team Manager in our call center, you will lead and inspire a team to provide outstanding service to our merchants. You will collaborate with leadership, Controls, Learning & Development, Product, and Technology teams to ensure seamless service operations. Your role will involve supporting Relationship Managers and their clients, while utilizing your analytical skills and communication expertise to drive team success.
Job Responsibilities
- Lead and inspire a team of account specialists.
- Monitor key performance indicators and specialist activities.
- Coach and develop specialists for continuous skill improvement.
- Analyze operational performance and recommend process improvements.
- Leverage resources to monitor case aging and call-type patterns.
- Liaise with other departments on projects and workflow processes.
- Assist Workforce Management with employee scheduling.
- Handle escalations and provide support to internal customers.
- Participate in hiring and performance management activities.
- Administer corrective disciplinary actions as needed.
- Manage special projects and tasks assigned by leadership.
- Bilingual English/French is mandatory due to interactions with our Canadian clients and business leaders.
- Direct management experience.
- Willingness to engage in phone-based customer interactions.
- Advanced analytical skills and adaptability to change.
- Excellent verbal and written communication skills.
- Professional and interpersonal communication abilities.
- Proficiency in Microsoft Office and database management.
- Critical thinking, problem-solving, and interpersonal skills.
- Ability to influence employee morale.
- Self-directed and capable of multitasking.
- Customer service experience in a technical support environment.
- Strong knowledge of payment processing industry and regulations.
- Relevant work experience in customer service, typically four years or more.
- Must be willing to work schedules through till 1am, including evenings, weekends, and Bank holidays.
- Must be willing to work in office as directed by company policy.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025