Meter Reader Specialist

Salary - £27,421.00

Work Type - Onsite

Job Location - White Bull Water Treatment Works, Preston Road, Alston, Longridge, Preston, Lancashire, PR3 3BL

Role Type - Permanent

Employment Type - Full Time

Working Hours -

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As Meter Reader Specialist you will deliver high quality, accurate utility meter readings at customers’ properties (domestic and non-household), and to gather customer information and any other associated information required to assist our billing team and Retailers.

Providing excellent customer service, resolving customer billing, metering and water efficiency queries, via the collection of data, the provision of information to customers and/or maintenance of meters (limited to external ‘screw out / screw in’ exchanges & simple internal replacements < 20mm), to support resolution

Accountabilities & Responsibilities

• Accurately collect meter, customer, property and associated data in accordance with business processes, and Regulator standards
• Operate Meter Reading and other IT equipment within the polices, processes and guidelines specified by the company
• Escalate issues with customers or equipment appropriately to the team manager
• Ensure that key performance indicators are met for each job type
• Promptly report safety issues that could affect employees, work colleagues, customers or member of the public
• Provide the highest level of customer satisfaction and service at each customer contact

Technical Skills & Experience

• Relevant and recent experience in working in a meter reading related field role
• Previous experience of high volume data capture and data entry work in a customer facing field environment
• Knowledge of metering, meter reading and customer supply systems
• Excellent oral communication, customer service and interpersonal skills
• Proven successful track record of achieving daily monthly performance targets
• Full UK Driving Licence

• This role may not be eligible for visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.