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Salary - £36,812.00
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
As Meter Reading Team Manager you will provide day to day operational management for a team of Data Collectors within a defined geographical area and support to the Field Manager in optimising the performance of the team to deliver business objectives.
The role will involve regular travel across the UK and an element of standby working will be required (evening and weekends).
Accountabilities & Responsibilities
- Support and direct the activities of team members, hold communication meetings and briefings and conduct annual dialogues and plan team career and development
- Assist in developing and implementing communication and resourcing plans
- Monitor, control and report on operational performance and service levels and give feedback to the team
- Equip the team with adequate tools and equipment to perform their work efficiently and effectively.
- Identify ongoing training needs for the team, ensure that training records are maintained and deliver training where appropriate
- Control costs of field operations and identifies areas for improvement and efficiencies.
- Contribute to process / business improvement initiatives and shares best practice and information within the Company.
- Investigate and resolve complaints by providing first line technical support.
- Raises issues appropriately to the Field Manager.
Technical Skills & Experience
- Current Full Driving Licence which must be valid in the UK, essential
- Knowledge of the local geographical area is key to this role.
- Knowledge of the data collection activity and key processes within it as well as detailed understanding of how data is processed within Data Collection (i.e. data allocation and retrieval) is essential.
- Ideally you will have taken the lead in delivering tasks or projects and played a key part in the prioritisation and allocation of tasks / activities amongst a team.
- Experience within the Energy / Water Services sector.
- Experience of resolving customer issues, conducting data analysis, scheduling work and achieving stretching targets.
- This role may not be eligible for the visa sponsorship
Additional Information
Role will cover the below locations:
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
