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General
Job Title: MI Analyst - Secondee
Division: Claims Business Management
Reports To: As per Beazley’s organisation chart
Key Relationships: Claims, Underwriters, Actuarial, Data Management, IT, Finance, and other business users.
Job Summary
To develop and analyse management information to support the Group Claims department as well as provide commercial benefit through improvement in claims outcomes. This will include timely and accurate production of management information to assist with claims data analysis. Assist with the development and maintenance of data consumption and visualization tools. Support on related projects aimed at improving the delivery of management information to the business. Also deliver insight and drive innovation using internal and external data.
Key Responsibilities
Operational Support
- Deliver continuous improvement of Management Information reporting, both in terms of the quality of output and the speed of reporting processes. Maintain the standard suite of Management Information reports, making appropriate changes in light of new MI requests and/or operational changes.
- Support claims performance measurement / management efforts including production of regular and ad-hoc management information for presentation or distribution to the Team as required, leveraging Excel, Power BI, and/or other reporting tools supported by Beazley.
- Regularly monitor and maintain connections between ClaimCenter and other downstream databases to ensure data is delivered to and from the claims department to relevant areas of the business.
- Production of regular and ad hoc management information for presentation or distribution to the senior management team, underwriters, directors, members of the board, actuary, etc as required.
- Prepare, interpret, and analyse claims and other statistics in response to business as usual and ad-hoc requests for information.
- Identify and drive opportunities for improving access to information and reports for the claims department.
- Assist in the development and implementation of industry-wide and in-house metrics to monitor the health and performance of data.
- Support the claims department in responding to regulatory requests (whether in formal projects or ad hoc requests) through the provision of information or determining how operational processes need to change to meet changing regulatory requirements.
Other Responsibilities
- Interact with claims managers, and proactively develop reports to assist the business. Liaise with IT, underwriters, actuaries, accountants, etc. and other areas of the group as required.
- Provide active support to relevant business projects, as required, and assist in the development of reporting processes across the organisation.
- Participate in and lead meetings as required.
- Produce and maintain procedures documentation for own tasks.
- Organise papers and reports for meetings as requested by or agreed with the GCMT.
- Facilitate knowledge sharing and training for peers within the business.
- Monitor data connections for drops in service or errors and help resolve issues.
- Utilize JIRA or other relevant project tracking software.
Conflicts of Interest
- Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
- Immediately advise the Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving or settlement of any claim.
Personal Specification
Education and Qualifications
- Graduate with a degree from any discipline with a computer science, technology, engineering, economics, business, risk management, analytics, political science, philosophy (with formal logic studies), or mathematics background.
Skills And Abilities
- Accurate and numerate
- Strong analytical skills with attention to detail
- Able to communicate effectively with others, both verbally and in writing.
- Motivational skills, team worker as well as able to work on own initiative
- The ability to work to deadlines and prioritise multiple tasks
- An enquiring mind, able to use all media to obtain relevant information and data for use in management information
Knowledge and Experience
- Experienced in managing and manipulating datasets
- Understanding for the need for accurate and timely management information
- Strong communication skills, with the ability to tailor them appropriately for different audiences, technical backgrounds, and seniority
- Expert knowledge of the MS Office suite products, especially Excel
- Experience with SQL
- Demonstrable proficiency with Data Visualisation tools (e.g. Tableau, QlikView, Power BI, Spotfire, etc.) or Data Visualisation libraries (e.g. D3.js)
Aptitude and Disposition
- Outcome and customer focussed, self-motivated, flexible, and enthusiastic
- Professional approach to successfully interact with managers/colleagues/external suppliers
- Biased toward action, achievement driven, proactive
- Consistent, resilient, and entrepreneurial
- Not afraid to ask questions
Competencies
- Technical competence / expertise
- Analytical thinking
- Customer focus
- Self Starter
- Information Seeker
- Team working
- Speed and quality
- Accuracy
- Problem solving
- Time management
- Energy
- Integrity
