Microsoft Dynamics Functional Lead

Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations connect with stakeholders and deliver value.

As part of the team, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.

We work across Financial Services, Health & Public Sector, Communications / Media / Tech clients and help them define, plan and deliver changes that impact end customers and the front-office.

As part of the team, you will:

• Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises
• Work with famous brands and household names – no worrying about how to explain what you do to your family again!
• Support clients to define a customer-first mindset, helping them shape their business and operating models
• Redefine customer journeys and personalize interactions to create significant and consistent experiences
• Be at the forefront of physical and digital engagement models to give their customers a seamless service model
• Re-invent the customer ‘ecosystem’ as products / services spread across organizations
• Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilize this data to help organizations maximise value from their customer interactions
• Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services
• Have the opportunity to deepen your practitioner knowledge in areas such as GenAI and human-centered design
• Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)
• Work with and learn from high-performing individuals across Accenture’s Global Network with varied specializations who are passionate about helping organizations champion the customer

You'll learn, grow and advance in an innovative culture that thrives with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a vibrant environment with access to training and a global network of specialists, this is the role for you.

As a Microsoft Functional Lead / Manager, you will:

• Lead a team to collaborate with our clients to understand their business needs and requirements
• Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies.
• Design and implement Microsoft-specific solutions with Microsoft Dynamics 365, including Dynamics 365 Contact Centre, Power Platform (Power BI, Power Apps, Power Automate), and Azure services to streamline processes, enhance data insights, and enable personalized interactions, making business operations more efficient and customer-centric.
• Plan and drive the implementation of our solutions, managing the project timelines and resources. Collaborate with cross-functional teams to ensure project milestones are met. Ensure all appropriate reporting is in place.
• Leverage Microsoft’s AI-driven capabilities such as Copilot, Azure AI, and machine learning capabilities to enhance customer experience, business processes and decision-making.
• Collaborate across our business sharing knowledge within the Accenture ecosystem to improve our platform capability and leverage available knowledge

We are looking for the following skills:

• Hands-on experience with the Microsoft platform, particularly the Dynamics 365 product set including Dynamics 365 Contact Centre
• Strong analytical skills for translating business and technical requirements into innovative solutions.
• Experience in articulating solution value and business case creation
• Ability to design technical solutions or customer journeys utilizing Microsoft Technology
• Experience in agile environments using frameworks such as Scrum or Kanban
• Strong communication and collaboration skills, experience in senior stakeholder management
• Microsoft certification in Dynamics 365, Azure or Power Platform is highly preferred

Set yourself apart:

• Microsoft certifications in Dynamics 365, Azure or Power Platform
• Strong grasp of customer engagement platforms, CRM, CaaS, Chat or AI
• Experience implementing Dynamics 365 for Service at a large organization
• Demonstrated ability to assess the impact of transformations on operating models.

What’s in it for you:

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.

These includes:

• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Program, Career Development and Counselling.
• A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities.

As an employer, we are flexible as possible to support your specific work/life needs.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.