Mid and West Wales Operations Manager (Ref: 14211)

This position is based at ABERYSTWYTH COUNTY COURT ABERYSTWYTH, SY23 2HP, HAVERFORDWEST COUNTY COURT HAVERFORDWEST, SA61 2AZ, LLANELLI COUNTY COURT LLANELLI, SA15 3AL, PORT TALBOT MAGISTRATES PORT TALBOT, SA13 1RU, SWANSEA COUNTY COURT SWANSEA, SA1 1SP

Job Summary

Please refer to Job Description

Job Description

Proud to serve. Proud to keep justice going. 

Our operations Managers play a crucial role helping deliver justice and you will be accountable for day-to-day operations across Mid and West Wales. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.

About Us 

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About Your Role

You will be responsible for the strategic oversight of Mid and West Wales supporting your Cluster Manager to meet operational needs and deliver cluster performance objectives.   

You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.

Leading a team of Delivery Manager’s to provide a consistent and customer-focused service, you’ll drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.

About You

You’re a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans.

You’re able to work collaboratively with other Operations Managers in the cluster to manage conflicting demands on the business and able to reprioritise local and regional goals where required.

Skills And Experience

• Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
• Strong leadership skills with a track record of leading teams through change.
• Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
• Experience in budget management and resource allocation.
  
  

If you are ready to take on a challenging and rewarding role apply today

Please refer to the job description attachment for more information.

Further Details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

The Operations Manager for Mid and West Wales may be based at any of the following locations. However, regular travel to all listed sites will be required:

• Aberystwyth Justice Centre, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS
• Haverfordwest County Court and Family Court, Penffynnon, Hawthorn Rise, Haverfordwest, SA61 2AX
• Llanelli Law Courts, Town Hall Square, Llanelli, SA15 3AW
• Port Talbot Justice Centre, Harbourside Road, Port Talbot, SA13 1SB
• Swansea Civil Justice Centre, Caravella House, Quay West, Quay Parade, Swansea, SA1 1SP
  
  

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder. 

Mae ein Rheolwyr Gweithrediadau yn chwarae rhan hanfodol wrth helpu i gyflawni cyfiawnder a byddwch yn atebol am weithrediadau o ddydd i ddydd ar draws Canolbarth a Gorllewin Cymru. Rydym yn chwilio am arweinydd profiadol sy’n gallu ysgogi timau o bell, meithrin perthnasoedd cryf â rhanddeiliaid allweddol a sicrhau bod ein gwasanaethau’n canolbwyntio ar y cwsmer a’u bod yn effeithlon.

Amdanom ni 

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am weinyddu’r llysoedd troseddol, sifil a theulu yng Nghymru a Lloegr ac am y tribiwnlysoedd. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder.

Ynglŷn â'ch rôl

Byddwch yn gyfrifol am oruchwyliaeth strategol Canolbarth a Gorllewin Cymru gan gefnogi eich Rheolwr Clwstwr i ddiwallu anghenion gweithredol a chyflawni amcanion perfformiad y clwstwr.

Byddwch ar flaen y gad o ran newid sefydliadol, gan wneud gwahaniaeth gwirioneddol yn y ffordd y caiff gwasanaeth ei ddarparu, gan weithio mewn amgylchedd cefnogol gyda ffocws ar welliant parhaus.

Gan arwain tîm o Reolwyr Cyflenwi i ddarparu gwasanaeth cyson sy’n canolbwyntio ar y cwsmer, byddwch yn llywio diwylliant cydweithredol ar draws y clwstwr, yn sicrhau defnydd effeithiol o adnoddau ac yn rheoli cyllideb a ddyrannwyd i reoli gwariant dirprwyedig, gan sicrhau effeithlonrwydd.

Amdanoch chi

Rydych chi'n arweinydd cryf a chadarnhaol sy'n ffynnu ar ddarparu gwasanaethau effeithiol ac effeithlon ac yn mwynhau gweithio gydag amrywiaeth o randdeiliaid. Byddwch yn arwain drwy esiampl, yn hyfforddi ac yn datblygu eich tîm wrth bennu blaenoriaethau ac amcanion lleol i gyflawni strategaethau a chynlluniau Cenedlaethol/Rhanbarthol ac Ardal.

Gallwch weithio ar y cyd â Rheolwyr Gweithrediadau eraill yn y clwstwr i reoli gofynion sy'n gwrthdaro ar y busnes ac yn gallu ailflaenoriaethu nodau lleol a rhanbarthol lle bo angen.

Sgiliau a Phrofiad

• Profiad profedig mewn uwch weithrediadau neu rôl reoli, o fewn amgylchedd cymhleth, aml-randdeiliad.
• Sgiliau arweinyddiaeth cryf sydd â hanes o arwain timau drwy newid.
• Sgiliau cyfathrebu a dylanwadu rhagorol, gyda'r gallu i gynnal perthnasoedd ar bob lefel.
• Profiad o reoli cyllideb a dyrannu adnoddau.
  
  

Os ydych chi'n barod i ymgymryd â rôl heriol a gwerth chweil, gwnewch gais heddiw

Cyfeiriwch at yr atodiad disgrifiad swydd am ragor o wybodaeth.

Rhagor o Fanylion:

Mae’r swyddi gweithredol hyn yn delio’n uniongyrchol â chwsmeriaid, bydd yn ofynnol i ymgeiswyr llwyddiannus fod wedi’u lleoli yn y swyddfa i ddarparu gwasanaethau GLlTEF i’r cyhoedd.

Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan-amser, yn hyblyg ac i rannu swydd pan fo hynny’n bodloni gofynion y rôl ac yn diwallu anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, yn hyblyg ac i rannu swydd yn cael eu hystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder.

Gall Rheolwr Gweithrediadau Canolbarth a Gorllewin Cymru Fod Wedi’i Leoli Yn Unrhyw Un O’r Lleoliadau Canlynol. Fodd Bynnag, Bydd Angen Teithio'n Rheolaidd I'r Holl Safleoedd a Restrir:

• Canolfan Gyfiawnder Aberystwyth, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS
• Llys Sirol a Llys Teulu Hwlffordd, Penffynnon, Hawthorn Rise, Hwlffordd, SA61 2AX
• Llysoedd Barn Llanelli, Sgwâr Neuadd y Dref, Llanelli, SA15 3AW
• Canolfan Gyfiawnder Port Talbot, Ffordd Glan yr Harbwr, Port Talbot, SA13 1SB
• Canolfan Gyfiawnder Sifil Abertawe, Tŷ Caravella, Y Cei Gorllewinol, Rhodfa'r Cei, Abertawe , SA1 1SP
  
  

Mae prawf arweiniol: Datganiad Addasrwydd. Efallai y cynhelir sifft yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau.

Proud to serve. Proud to keep justice going. 

Our operations Managers play a crucial role helping deliver justice and you will be accountable for day-to-day operations across Mid and West Wales. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.

Gall Rheolwr Gweithrediadau Canolbarth a Gorllewin Cymru Fod Wedi’i Leoli Yn Unrhyw Un O’r Lleoliadau Canlynol. Fodd Bynnag, Bydd Angen Teithio'n Rheolaidd I'r Holl Safleoedd a Restrir:

• Canolfan Gyfiawnder Aberystwyth, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS
• Llys Sirol a Llys Teulu Hwlffordd, Penffynnon, Hawthorn Rise, Hwlffordd, SA61 2AX
• Llysoedd Barn Llanelli, Sgwâr Neuadd y Dref, Llanelli, SA15 3AW
• Canolfan Gyfiawnder Port Talbot, Ffordd Glan yr Harbwr, Port Talbot, SA13 1SB
• Canolfan Gyfiawnder Sifil Abertawe, Tŷ Caravella, Y Cei Gorllewinol, Rhodfa'r Cei, Abertawe , SA1 1SP
  
  

Mae prawf arweiniol: Datganiad Addasrwydd. Efallai y cynhelir sifft yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
• Communicating and Influencing
  
  

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance

A working culture which encourages inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Annual Leave

Public Holidays

Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359
  
  

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/14211?entityId=14211