Mid-Level Onsite IT Support Engineer

Role: Mid-Level Onsite IT Support Engineer

Work Mode: London, United Kingdom

Experience: 6–8 Years

Employment Type: Full-time

Position Overview

We are seeking a skilled and dependable Mid-Level Onsite IT Support Engineer to join our regional IT support teams across multiple global offices. In this role, you will provide direct technical assistance to end users, manage AV and hardware issues, and help ensure seamless IT operations. The ideal candidate will bring strong technical know-how, a customer-first approach, and the ability to work effectively in a fast-paced, multicultural environment.

Key Responsibilities

• Provide onsite end-user support for desktops, laptops, tablets, and mobile devices.
• Deliver AV support and troubleshoot urgent conference room technology issues.
• Provide prioritized support for VIP users with professionalism and discretion.
• Perform IMAC (Installs, Moves, Adds, Changes), hardware replacements, and printer troubleshooting.
• Execute depot services including device imaging, configuration, inventory management, and handoff.
• Support onboarding and offboarding processes in collaboration with IT, HR, and Security teams.
• Document standard operating procedures and ticket resolutions in ServiceNow.

Required Skills & Qualifications

• 6–8 years of experience in on-site IT support or end-user services.
• Strong knowledge of endpoint devices and peripherals.
• Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service.
• Basic understanding of network troubleshooting and connectivity issues.
• Strong attention to detail with the ability to work independently.
• Awareness of ITIL practices and commitment to a customer-first service mindset.
• Relevant certifications such as CompTIA A+ are good to have.