Mid-Market Account Executive

Company Description

TOPdesk is a service management platform designed to simplify life at the IT service desk, making it easier to deliver consistently great services. With over 900 employees and 8 offices worldwide, we support 10 million active users on our SaaS platform. Our solutions are quick to set up using templates and best practices, and they are easy to tweak for continual service improvements. We're rated 4.5/5 on Gartner Peer Insights and believe in helping people do the work they love and do best.

Role Description

This is a full-time, hybrid role for a Mid-Market Account Executive located in London. The Mid-Market Account Executive will be responsible for identifying and closing new business opportunities, managing the sales cycle from lead generation to closing, and building and maintaining strong relationships with clients. Daily tasks include prospecting, conducting product demonstrations, negotiating contracts, and collaborating with the marketing and BDR teams to drive net new revenue growth in the UK.

Key responsibilities:

• Manage a pipeline of new business opportunities, focusing on taking prospects from demo stage to close
• Collaborate with our BDRs and Marketing team in addition to your own efforts to ensure a healthy pipeline
• Demonstrate expert knowledge of our ITSM SaaS solution, handling technical objections and problem-solving during demos
• Lead strategic conversations with stakeholders across various organisations, industries, and levels of seniority
• Navigate tender processes and contract discussions to successfully close deals
• Work cross-departmentally to support team, business, and customer interests
• From time to time, mentor and coach junior team members as a senior member of the sales team

Wanna know more about us? Check out a bit about our software, company culture, or drop us a message with any questions!

Qualifications

• Demonstrated experience closing new business in a software or solution environment with 2+ years in the closing role
• Experience demoing to different stakeholders within an organisation
• A 1st or 2:1 degree
• Interest in technology and software
• Exceptional communication skills including written, verbal, and in presentation
• Willing to learn and take your own initiative
• Accountable for your own success
• Able to build relationships
• A positive, can-do, and go-get attitude