Job Description
Join the team redefining how the world experiences design.
Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where And How You Can Work
The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney, Australia, London is our HQ for Europe, with all kinds of teams based here, plus event spaces to gather our team and communities. You’ll experience a warm welcome from our Vibe team at front of house, amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work.
About The Team
At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible.
Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success.
What You’d Be Doing In This Role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
The mission of the Customer Success Manager is to nurture and grow the relationships with our Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.
This is a
7 month fixed-term maternity cover contract, with potential opportunities for transitioning to permanent for the right fit.
At The Moment, This Role Is Focused On
- Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including training, adoption, advocacy, renewal, and expansion.
- Account growth: work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.
- Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
- Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.
You're probably a match if
- Language: Native fluency in French & English
- Success: You have a proven track record exceeding quota and 3+ years of enterprise-level post sales experience in B2B SaaS
- Commercially minded: You think strategically and outside the box to not only renew your customers, but look for growth opportunities
- Leverage data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making.
- Communication skills: You communicate passionately, collaborate, and rally others
- Agility & Creativity: You are willing to learn and adapt, as well as dream big
- Integrity and trustworthiness: You develop rapport and credibility internally and externally.
- Grit: You are biased towards action and resourceful
- Humility: You are willing to question your assumptions with the desire to constantly improve
Here's a Taste Of What's On Offer
Check out lifeatcanva.com for more info.
Other Stuff To Know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
