Mobile Provisioner and Support

Liverpool, England, United Kingdom

8/5/2025

Department Objective to Support Charterhouse Group Vision

The Mobile team manage the sales and support process across multiple suppliers. Orders are allocated to the team directly from order arrival or indirectly via the project management team. The team is tasked with delivering the order to meet the needs of the customer whilst keeping within the costs assigned. The team is expected to take full ownership of the order and manage the expectations of customer and stakeholder alike through to full handover to billing and support, at the appropriate time.

Role Purpose

Charterhouse Group are now looking for someone who possesses a strong technical understanding and has excellent provisioning and fault-finding qualities to support the growth of our Mobile Department.

Your role as a Mobile Provisioner and Support will concentrate on the customer experience with a mixture of order provisioning and management of support queries. Using supplier portals to provision orders and manage support tickets and queries.

Appropriate candidates should be calm, technically minded, and positive with the ability to handle customers and suppliers effectively. You should have a can-do attitude, with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner.

Duties And Responsibilities

• Place provisioning orders on suppliers' portals with accuracy and attention to detail
• Manage customer Support enquires and triage fault issues with suppliers effectively and quickly
• Provide effective day to day support to existing customers and work with internal account managers
• Manage overall workload effectively; ensuring work is prioritised appropriately
• Receive customer queries through phone calls and emails or Service Now Portal
• CRM/Service Now Task Management - Quickly and Efficiently
• Working with other internal departments for example sales, billing and finance to support their requirements
• Deliver an excellent customer experience
  
  

Requirements

Required Competencies (Knowledge, Experience and Attitude)

• Excellent Business Communications skills - Both Written and Verbal
• Competent with Excel, Word, Outlook, Supplier web portals and quick to learn technical processes
  
  

Proactive and positive with a "Can Do" attitude.

• Effective time management and organisational skills
• Logical approach to problem solving
• Ability to work under pressure and within time constraints
• Computer literature and competent within technical environment
  
  

Essential Skills

• Confident client interaction
• Good knowledge of Microsoft Word and Excel
• Some knowledge of the EE, Vodafone and Giacom portals and processes
• Understanding of Mobile Voice and Data services
• Understanding of standard processes i.e. porting and provisioning
  
  

Desirable

• Training will be given so we are looking for someone who is keen to learn and process high volumes of orders
  
  

Benefits

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.