Mobilisation Engineer

Introduction

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Purpose

Responsible for ensuring that users have the appropriate IT devices and infrastructure by working closely with Property Services, Contracts, Service Desk, external engineering supplier, Build Engineer and Service Operations team. Provides an on-site support presence for users at head office.

Key Responsibilities

• Plan and manage IT installations and changes at sites including new branches and offices. This includes working with internal teams and external suppliers to ensure facilities are available in line with agreed timescales
• Provide end-user support at head office (in person or using external resources) to deliver an efficient service to the business
• Work with contracts team and Technology to deliver appropriate solutions to home and mobile users and users based at third party sites
• Maintain a capability in Accessible Technology to ensure disabled users can work effectively with IT equipment and applications
• Provide assistance to external engineering support organisation advising on best practice, resolving issues and contributing to service reviews.

Qualifications & Experience

Essential:

• Experience in a customer facing IT role
• Experience in working closely with IT suppliers
• Project management or working within a structure project environment
• Valid Driving Licence
• Common sense approach and helpful attitude
• Can plan methodically, but be flexible if the situation changes
• Team worker with natural problem-solving skills
• Able to relate to and communicate easily with users and managers at all levels
• Supporting hardware and software in a diverse and varied setting
• Supporting Networks and Telephony – LAN/WAN
• Meeting agreed SLAs as part of incident management
• Advising Users/groups on IT solutions including the use of Adaptive Technology
• Aid Users in diagnosing and resolving problems remotely
• Willing to travel regularly within the UK involving overnight stays – occasionally required to go into the Leicester office as and when needed.

Desirable:

• Experience as an IT service engineer
• Experience in supporting branch and mobile users
• Experienced in the support of Maximus’s core infrastructure applications – Windows 10, MS Office 2003-21 and Web
• Experience in supporting mobile technologies – e.g. Android, Smart Phone, 4G/5G devices
• Experience working with switches, routers, printers, scanners etc.
• Experience in networking and telecommunications
• Able to work with minimum of supervision as well as part of a team.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.