Motor Claims Handler
Company
Location
Norwich, England, United Kingdom
Posted At
8/8/2025
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Description
Job Description
We are seeking a few individuals to join our Forbes’ recognised World's Best Employer global company, where you’ll receive full training and support to learn how to effectively manage motor claims. You’ll be based in our Norwich office with the opportunity for hybrid working, once you’ve reached competency. We pride ourselves on supporting employees with their development, offering varying progression opportunities.
As part of your training to be a Motor Claims Handler, you’ll learn claims administration and an introduction into claims handling. As this is a trainee position, no experience within insurance or claims handling is required!
Responsibilities
You’ll learn how to handle calls (inbound and outbound), create new claims on systems, identify duplicate claims and complete bulk upload spreadsheets including distributing and actioning responses where required. You’ll learn how to triage post, redirect correspondence where required and data extract with heightened attention to detail.
Within time, you’ll begin to manage your own case load efficiently whilst working towards your monthly targets and the targets set for your team. Depending on your team journey within the claims department, you’ll be trained to manage the repairs or total loss of the claimant’s damaged vehicle, liaising with companies, engineers and/or garages whilst proactively challenging timescales that are not being met accordingly. You’ll likely be trained to determine liability, requesting claim documentation, and investigating the circumstances surrounding the accident to make an informed decision on liability and indemnity.
Qualifications
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Verisk Employee Privacy Notice
We are seeking a few individuals to join our Forbes’ recognised World's Best Employer global company, where you’ll receive full training and support to learn how to effectively manage motor claims. You’ll be based in our Norwich office with the opportunity for hybrid working, once you’ve reached competency. We pride ourselves on supporting employees with their development, offering varying progression opportunities.
As part of your training to be a Motor Claims Handler, you’ll learn claims administration and an introduction into claims handling. As this is a trainee position, no experience within insurance or claims handling is required!
Responsibilities
You’ll learn how to handle calls (inbound and outbound), create new claims on systems, identify duplicate claims and complete bulk upload spreadsheets including distributing and actioning responses where required. You’ll learn how to triage post, redirect correspondence where required and data extract with heightened attention to detail.
Within time, you’ll begin to manage your own case load efficiently whilst working towards your monthly targets and the targets set for your team. Depending on your team journey within the claims department, you’ll be trained to manage the repairs or total loss of the claimant’s damaged vehicle, liaising with companies, engineers and/or garages whilst proactively challenging timescales that are not being met accordingly. You’ll likely be trained to determine liability, requesting claim documentation, and investigating the circumstances surrounding the accident to make an informed decision on liability and indemnity.
Qualifications
- Strong attention to detail
- Proactive, organised and effective time management
- Diligent written and verbal communication skills
- Active listening and empathy managing calls
- Decisive decision making
- Enthusiastic, determined and target driven to achieve results individually and as part of a team
- Willingness to learn and ask questions to support in own development
- Computer Literate
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Verisk Employee Privacy Notice
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