Job Description Summary
Are you an experienced engineer with a background in medical imaging equipment? Or are you looking to transition into this exciting and impactful field? At GE HealthCare, we’re looking for a Field Service Engineer to join our dynamic team, supporting advanced MRI systems across South Wales and the West of England, ideally located between Swansea and Newport.
This is a fantastic opportunity to work with a global leader in healthcare innovation, where your work directly contributes to better patient outcomes. You’ll receive training on state-of-the-art imaging equipment and be supported by a collaborative, mission-driven team.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
What You’ll Do
- Perform maintenance and repairs on MRI systems within your assigned territory. There may be other imaging modalities that we will also require you to adapt too related to your skillset and in relation to the MRI modality.
- Troubleshoot complex, multi-symptom issues at the system level.
- Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction.
- Collaborate with fellow engineers, service centre teams, and account managers to deliver exceptional service.
- Manage your own schedule, tools, parts, and travel logistics.
- Complete all administrative tasks accurately and on time.
- Participate in a weekend shift rotation (1 in 4 weekends).
- Provide remote support and diagnostics using our Remote Service platform.
- Work from home to connect to medical devices via the internet for routine maintenance, diagnostics, and repair.
- Travel occasionally to the Channel Islands and internationally (Europe, Asia, and the US) for training.
- Expect 35–40% travel within the South Wales and West England region.
What You’ll Bring
- HNC or equivalent qualification in engineering or a relevant technical field.
- Field service experience, ideally with MRI and CT medical imaging systems.
- Strong communication and interpersonal skills.
- Self-motivated, organized, and able to work independently.
- Experience connecting to systems remotely using a secure connectivity platform.
- Competence with software loading, virtual machines, and general IT troubleshooting.
- Valid UK driving licence and passport.
- Fluent in English.
Desirable Skills
- Broader experience with other medical imaging modalities.
- Knowledge of DICOM and IT network troubleshooting.
- Experience on working with a Customer Relationship Management system (ideally SMAX).
- Project management experience.
What We’re Looking For
We’re Seeking Someone Who Not Only Brings Technical Expertise But Also Demonstrates a Mindset Aligned With GE HealthCare’s Core Operating Principles
- Serve our people, patients and customers
- Deliver the future of healthcare with focus
- Lead with a Lean mindset
- Empower entrepreneurial spirit
- Win together and have fun
Why GE HealthCare?
GE HealthCare became a standalone company in 2023, combining over 125 years of innovation with the agility of a start-up. We’re committed to creating a world where healthcare has no limits—through intelligent devices, data-driven insights, and a culture of care and collaboration.
Inclusion & Diversity
We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
We are also proud signatories of the Armed Forces Covenant and actively welcome applications from Armed Forces Engineers, veterans, and reservists. Your skills, discipline, and experience are highly valued here.
Total Rewards
We offer a competitive salary and benefits package designed to support your ambitions and well-being. You’ll also have access to global career development opportunities in a culture that fosters innovation and support.
Ready to make a difference in healthcare?
Apply now and be part of a team that’s transforming lives through technology. Creating a World where Healthcare has no limits.
Additional Information
Relocation Assistance Provided: No
