Multinational Client Services Specialist

CompanyAXA XL

LocationIpswich, England, United Kingdom

Posted At1/25/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Multinational Client Services Specialist - Multinational Solutions

Ipswich, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

As an Underwriting Assistant you will be responsible for providing efficient and high-quality underwriting administration services including supporting the end-to-end underwriting process through regular liaison with other functions to ensure the highest quality of service and the process is fully compliant in accordance with AXA XL guidelines.

To be successful in the role you will have knowledge of general insurance with the ability to support underwriting in pre-and post-bind processes and other underwriting-related tools (including creating compliant programme structures, country research, network engagement etc.).

You will report to the Team Leader - Multinational Solutions - Producing, based in Ipswich.

What you’ll be doing

What will your essential responsibilities include?

Use underwriting tools to support the underwriter in defining the structure of Global Programmes and provide advice to UW on possibilities for coverage etc.

At request from Underwriting, participate in client/broker meetings to illustrate account implementation capabilities and provide deal structuring advice.

Liaise with underwriters to ensure correct interpretation of data for accuracy and completeness.

Maintain documentation / files handled by role holder in UW file ensuring all documentation is retained centrally.

Premium bookings including reinsurance and captive payments

Track implementation progress and liaise with our global network to resolve queries.

Liaise with the Credit Control team - answering queries, tracking, and monitoring premium using core underwriting systems.

Deal with requests originating from client/broker immediately and refer to Underwriting as required

Foster positive relationship with internal/external counterparts to get a mutual understanding of their needs.

Develop expert level knowledge with regards to systems, and processes and keep abreast of new guidelines published. Act as reference point for others in unit when questions come up and/or uncertainties exist.

Ensure data quality accuracy ratios at the defined level/metrics.

Other ad-hoc duties and projects

What you’ll bring

It Would Be Preferable It You Have These Skills

General insurance knowledge, preferably experience of working on Global insurance programmes, within Property, Liability, Marine or other Specialty lines
Knowledge of Underwriting processes with regards to the following areas

Global Programmes, structuring, compliance principles.
Reinsurance concepts (FAC RI, Captive, Treaties etc.)
Knowledge of premium allocation principles, (European) cross-border tax calculation & processing specifics as well as insurance accounting principles
Advanced working techniques / self-organization skills to manage assigned portfolio of accounts, to-do’s and working to various deadlines, keeping track of in- and external correspondence.
Computer literate - experience of Microsoft Outlook, Word, Excel, Powerpoint, Teams and Power BI would be advantageous
Effective communicator

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com