Murex Support Specialist - Consultant (Fixed Term Contract)

CompanyLevelUP HCS

LocationCity Of London, England, United Kingdom

Posted At1/23/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (56.0%).

Occupation Type

Business associate professionals not elsewhere classified.

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Purpose of the Role:

Working for a Corporate Bank in the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Responsibilities:

Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
Maintain and update support documentation, knowledge bases, and runbooks.

Participate in environment management (refreshes, patching, configuration) as required for support continuity.

Support release management by validating and testing new Murex releases or patches from a support perspective.

Contribute to continuous improvement of support processes, automation, and monitoring tools.

Nimble to work on projects & BAU Support issues, as part of a team & individual contributor

A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s

Manage / contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status

Strong, Clear and precise communication (Oral & Written) is a key requirement for the role.

Main Responsibilities:

Provide technical solution to the business needs and following best practices and standards. Be the driver for change and promote strategic solutions with the view for building for the long term.

Main Areas:

Support the Global Markets, Commodities business in Murex
Market data (real time contribution, end of day,) for asets

Risk reporting (strike maps, scenario reporting)

Reporting for support function (deal valuation, market data)

The team will also ensure support and maintenance of all its development and work within an agile framework.

Add value by helping out with:

User needs collection and anticipation.
Analysis of these needs and definition of the required specifications.
Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision making.
Implementation and delivery of retained solutions.
Support and documentation.
Bug tracking, continuous software evolution.
Make recommendations regarding architecture, technologies and IT solutions
Analysis, problem solving and escalation
Carry out training and skills assessments at regular intervals

Key Skills:

It is essential that the candidate has extensive experience working with Murex, in a Support role with a BA background, with deep expertise in troubeshooting and resolving issues.

Experience of implementing and supporting Murex v3.1 with Regards to Front Office (Please note, lower version of Murex is a strict no go).

Experience in Implementing both Linear and non-Linear Products in Murex

Ability to build out multiple strategies / payoff’s as per business needs

Strong Exposure on Front Office Module in Murex

Simulations

RM (Risk Matrix)

Pricing

Market Data

Pre-trade – Debug pricing related issues for FO

Workflows – Exchange exclusive workflows – integrate various exchanges with Murex

CICD is a must have

Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.

Expertise in Capital Markets across different Asset classes and Front to back knowledge of the trade lifecycle, including modelling these in Murex

Experience in binary version updates

Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module

Past experience / knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem

Strong experience around static data setup in Murex including generators, curve setup, Datamart etc.

Experience with Livebook, PVLAR, Real time pricing, Risk Matrix is a must. RBPnL would be an advantage

Past experience of release validations to ensure the releases into production have been verified

Multitasking and ability to work on multiple issues within Murex

Experience with incident, problem, and change management in a production support environment.

Think Big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value.

Knowledge of events setup and lifecycle in Murex

Ability to debug various issues that are encountered

Strong analytical and problem-solving skills.

Calm under pressure, with a sense of urgency for critical incidents.

Excellent communicator, able to explain technical issues to non-technical users.

Team player, willing to share knowledge and support colleagues.

Proactive, detail-oriented, and committed to continuous improvement.

Ability to pick up and process information independently and quickly

Good communication skills (business-oriented and technical-oriented)