National Maintenance Resource Manager - E5754

Salary: £Competitive

Hours: Monday to Friday, 37.5 hours.

25 days holiday + bank holidays

Holiday purchase and sell scheme

Enhanced company pension scheme

Life assurance

PURPOSE

The Maintenance Resource Manager is responsible for overseeing the national maintenance function across the Algeco UK hire fleet. This role works collaboratively with customers, sales teams, Maintenance Planners, and Technicians to ensure effective coordination and delivery of maintenance services.

Reporting directly to the Installation Director, the role ensures full compliance with all relevant regulations, standards, and company policies. A key focus is to manage and resolve incoming maintenance requests efficiently, while also driving continuous improvement by working with regional teams to identify and eliminate avoidable maintenance issues through improved processes and ways of working.

WHAT WE DO

Algeco UK excels in pioneering modular solutions, crafting tailor-made buildings that effortlessly meet diverse requirements. With an unwavering commitment to customer satisfaction, sustainability, and health and safety, we set the benchmark for delivering adaptable, functional, and visually striking spaces. You will be part of a team driving forward the evolution of construction, empowering clients to succeed while championing environmental responsibility and ensuring the utmost safety for all.

YOUR RESPONSIBILITIES

Health, Safety and Environmental

• Responsible for health and safety and environmental-related matters, including compliance with safety policy, incident reporting, safety walks and observations to ensure prompt action and mitigation of risk to colleagues, visitors, suppliers, and customers.
• Ensure all activities align to the company’s ‘Five Basic Behaviours’ and ‘Our Life Saving Rules,’ reinforcing good behaviours and correcting where required.

Customer Service

• Leading the team who are point of contact throughout the entire hire contract, to manage and respond to customer inquiries related to maintenance of their hired products. Co-ordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
• Deal with any escalations or complaints that may have you reached you ensuring we focus on finding a solution along with high levels of communication.
• Ensure your team keep customers informed of the progress of their maintenance issues, ensuring proactive communication.

People Leadership and Development

• You will be comfortable challenging under-performance where necessary. This includes performance requirements defined for sub-contractors in our contractual terms and conditions.
• Leadership of people development, encompassing recognition, conduct, capability and performance management, coaching, and mentoring. Setting out objectives and progression Plans.
• Review and understand overtime records, manage holidays, document absences, conduct appraisals and support your team through recruitment.
• Ensure training records are maintained, with clarity of the skills matrix, progression opportunities and that the team and individuals know what is expected of them.

Operations Support

• Lead the team who raise maintenance jobs accurately and timeously.
• Plan works to ensure prioritisation, efficiency and compliance with SLAs.
• Administration of non-lifting RAMS (distribution and archiving).
• Efficient communication with the entire maintenance team, swiftly resolving customer issues and fixing escalations where required.
• Coordinate with Logistics Team where required, to facilitate timely and efficient on-site attendance.
• Ensure that Technicians have in-date required certifications.
• Ensure that Technicians have in-date equipment certifications.
• Ensure that Technicians are planned to work safely (eg working hours).

Administration

• Review and approve purchase orders for Technicians and third parties as required maintaining strong cost control.
• Saving all mandatory documents in line with legal requirements and company policies.
• Ensure month end reconciliation is completed.
• Resolve customer invoice queries and deal with supplier disputes.
• Ensure relevant charge backs of maintenance tasks are maximised and reviewed by the team
• Review and maintain the pricing structure to ensure we’re in line with the market
• Lead performance improvement across the function analysing data, driving compliance, setting KPI’s and tracking progress

WHAT WE NEED FROM YOU

• Effective communication and collaboration skills.
• Performance reporting & KPIs – tracking metrics like response time, downtime, first-time fix rate, and cost per job.
• Reactive maintenance planning.
• Effective time management, managing multiple tasks and prioritising.
• Ability to evaluate situations, identify problems, and find effective solutions.
• Continuous improvement mindset – identifying and implementing process improvements to increase efficiency and customer satisfaction.
• Attention to detail: accurately recording information and understanding customer needs.
• People management, leading objective setting, maintaining training records and fostering a positive work culture.
• Proficient in the use of Microsoft Word, Excel & PowerPoint.

DIVERSITY & INCLUSION

Our commitment to equality, diversity and inclusion is more than a wish list. We actively encourage a culture where everyone feels at home. Algeco is a place that brings together the very best people and their unique skills, experiences, abilities.

Research demonstrates that women and underrepresented groups tend not to apply for a job unless they meet all the criteria. However, we encourage applications from anybody who can demonstrate their ability to fulfil the job even if they don’t meet every requirement. We're committed to creating an environment where everyone feels valued, respected and like they belong, regardless of their background or identity and are therefore committed to providing a fair and inclusive recruitment process and will consider all applications on their merits.