NCSC Customer Contact Advisors

East Midlands (England), East of England, North East England, North West England, South East England, South West England, West Midlands (England), Yorkshire and the Humber

Job Summary

Every role at CQC contributes to our mission. If you’re looking for a new role NCSC that gives a true sense of meaning and purpose, then you’ve found it! As a Customer Contact Advisor, you’ll be responsible for providing an exceptional customer experience to those that contact CQC.

Job Description

Imagine being part of a team that contributes to a high-performance culture, where your role contributes to the wider goals of your team, directorate and your organisation. In the last year as Customer Contact Advisor in NCSC you might have:

• Provided a first line resolution for customers seeking advice or sharing information of concern.
• Handled information about emotional situations whilst dealing with a wide variety of customers
  
  

You’ll work closely with others to deliver shared outcomes, In this role, you’ll:

• Manage stakeholder relationships: Managing customer interactions in a compassionate, caring and professional way.
• Takes ownership: Maintaining organisational knowledge, awareness of recent activity within the health and social care sector.
• Provide exceptional customer service: To a diverse customer group who contact CQC seeking advice or sharing information of concern via multiple channels.
  
  

Role

Imagine being part of a team that contributes to a high-performance culture, where your role contributes to the wider goals of your team, directorate and your organisation. In the last year as Customer Contact Advisor in NCSC you might have:

• Provided a first line resolution for customers seeking advice or sharing information of concern.
• Handled information about emotional situations whilst dealing with a wide variety of customers
  
  

You’ll work closely with others to deliver shared outcomes, In this role, you’ll:

• Manage stakeholder relationships: Managing customer interactions in a compassionate, caring and professional way.
• Takes ownership: Maintaining organisational knowledge, awareness of recent activity within the health and social care sector.
• Provide exceptional customer service: To a diverse customer group who contact CQC seeking advice or sharing information of concern via multiple channels.
  
  

Person specification

We will be looking for specific skills, knowledge and experience in your application form:

• Excellent customer service skills: Show how your skills will enable you to deal with difficult, sensitive and sometimes distressing information.
• Working collaboratively: Evidence how you have worked flexibly and collaboratively within a team to deliver high-volume, high-quality customer focused activity against performance targets.
• Communication skills: Demonstrate written and verbal communication skills, whilst being able to adapt communication style to suit a varied audience.
  
  

Join us and help CQC shape the future of health and care!

• We offer a wide range of benefits, including:
• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!
  

Please see our benefits page for the full list.

Selection process details

TBC

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Recruitment Team
• Email : [email protected]
  
  

Recruitment team

• Email : [email protected]