Neighbourhood & Proactive Care Service Manager

We Are Looking For An Ambitious And Experienced Leader To Take Forward One Of The Most Exciting Developments In Health And Care Today – The Creation Of Neighbourhood Health Services In Haringey. As The Neighbourhood & Proactive Care Service Manager, You Will

• Drive the design and delivery of the three Neighbourhood Partnerships (on behalf of Whittington Health) in Haringey.
• Lead complex change across multiple organisations and professional groups, aligning health, social care, voluntary and community partners.
• Oversee the establishment of three neighbourhood (teams) over the next 18 months, embedding proactive and preventative care at the heart of local services.
• Champion the shift towards integrated, patient-centred, and population-focused working.
  
  

As the service manager for proactive and complex care known locally as Haringey Multi-Agency Care and Coordination Team (MACCT), this is first and foremost a borough-wide leadership role, requiring strategic vision, strong partnership skills, and proven experience in driving transformation at scale. As such this is not a remote working role.

This is a rare opportunity to lead at the cutting edge of NHS transformation. You will be at the heart of building Haringey’s new neighbourhood model (on behalf of Whittington Health) shaping how services work together, how care is delivered, and how local people are supported.

Join us and make a real difference: stronger partnerships, healthier neighbourhoods, better outcomes.

Key Responsibilities

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

• Proactive Care Leadership
  
  

Manage and develop proactive and complex Care (MACCT) services across the borough

Ensure service quality, redesign, performance management and governance.

Recruit, retain and support workforce development.

Financial control and manage the allocated budget

manage/negotiate the multi organisational components of the contracts with local partners.

• Neighbourhood Model Development
  
  

Lead implementation of Integrated Neighbourhood Teams across three neighbourhoods.

Facilitate operating protocols and shared pathways across agencies.

Ensure local adaptation grounded in community needs and health inequalities.

• Partnership & Pathway Integration
  
  

Coordinate with the GP federation, PCNs, social care, mental health, voluntary and public health partners.

Lead pathway development for frailty, LTCs, mental health and others.

Escalate system-level barriers and drive joint solutions.

• Strategic Change & Service Transformation
  
  

Support Trust strategic direction, ensuring alignment with borough priorities.

Oversee demand and capacity modelling, workforce rota planning and transformation resourcing.

Provide operational leadership to ensure outcomes are met.

Join our Adult Community Services

At Whittington Health NHS Trust, we are proud to be recognised for delivering Outstanding adult community services by the CQC. This reflects our dedication to safe, compassionate and innovative care that makes a real difference to the people we serve.

You will be joining the Multi-Agency Care and Coordination Team (MACCT) — one of our flagship integrated care services. The MACCT team recently achieved the highest staff survey scores across all domains, highlighting our culture of collaboration, support and innovation.

As part of the Trust, you will be expected to uphold our iCare values — innovation, compassion, accountability, respect and excellence — in everything you do. We are committed to creating an inclusive workplace where diversity is celebrated and every colleague feels they belong, thrive and are supported to reach their full potential.

We also place a strong emphasis on staff development and career progression. As part of Whittington, you’ll have access to high-quality training, leadership development opportunities, and the chance to progress your career across a diverse and ambitious organisation.

This is an exciting time to join us as we expand our Neighbourhood Model. You will play a key role in shaping the future of integrated health and care across Haringey, working alongside passionate colleagues and committed system partners.

For further details / informal visits contact: Name: Lorraine Patel Job title: Associate Director of AHP & Haringey Borough Lead Email address: [email protected]

Email contact only.