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The purpose of this role is to provide clear, accessible, and culturally sensitive advice to Nepali-speaking clients across a broad range of enquiry areas, including welfare benefits, housing, debt, employment, consumer and family issues. The postholder will deliver Citizens Advice Rushmoor’s Nepali-language services—such as the Nepali Adviceline, weekly drop-in, and wider outreach—while supervising and supporting Nepali-speaking volunteers and contributing to quality assurance, performance monitoring, and case-checking. They will offer direct Nepali-language advice where needed, act as a coordination point to ensure consistency across all Nepali-focused services, and deputise for the Nepali Advice Services Manager in agreed areas. The role will also support the development of new projects to strengthen advice for the Nepali community and deliver targeted outreach for Gurkha partners through the GRKA Project, providing bilingual advice, workshops, and community-based support in Aldershot and Larkhill Garrisons.
