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Copyright © 2025
Copyright © 2025
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About the role:
At NFU Mutual, we’re committed to delivering outstanding products, ensuring our customers benefit from comprehensive coverage as standard. For customers who need solutions beyond our existing products, our in-house Wholesale Broking and Outplacement Services are vital – enabling Agents across our UK-wide Agency Network to access to the wider insurance market.
As a Commercial Account handler within our Wholesale Broking and Outplacement Services, you’ll be part of a growing Corporate Sales team where you’ll play a pivotal role in managing new business enquiries that drive our growth into specialist sectors across a broad range of commercial risks. These enquiries span everything from Property and Casualty to niche areas such as Marine Cargo, Freight Liability and Professional Indemnity. Using your broad technical knowledge you’ll work closely with our Agents, suppliers and insurers to secure the right terms and deliver a seamless, professional customer service.
Your day will always be varied. You’ll engage with Agents across our Agency Network to understand customer needs, prepare and refine risk presentations, and negotiate with providers to secure optimal cover. You’ll also ensure policy accuracy, oversee mid-term adjustments, and support claims administration where needed. Building strong relationships is central to our success, and you’ll play a key role in maintaining our outstanding retention rates and commitment to quality.
You’ll thrive in a fast-paced, varied environment, supported by a knowledgeable and friendly team. There are ample opportunities to learn from experienced colleagues and contribute to the department’s ongoing development.
This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 60% of your hours from home.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.
Internally, this role is known as National Intermediary Services (NIS) Commercial Account Handler.
About you:
You’re an experienced Commercial Account Handler with a strong grasp of core commercial insurance products. Confident in managing a varied workload, you excel in new business environments and support customers across product lines such as Property, Casualty and Contractor All Risk. Additional knowledge in Group Personal Accident, Travel, Marine Cargo or Freight Liability would be a real advantage.
You naturally build strong relationships and communicate with clarity. You take pride in the accuracy of your work and enjoy solving customer challenges. With a sharp eye for detail and strong prioritisation skills, you’re comfortable making sound judgments in a fast-moving setting.
To succeed in this role, you’ll also bring:
Progress towards industry qualifications is welcome, and we’ll support your ongoing development through structured learning and continuous professional development.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Working at NFU Mutual:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.