New Client Advisor

Your Role and What You'll Be Doing

As the leading clinical and medical negligence law firm in the UK, we know how to make a positive difference to our clients lives. Our experienced medical negligence solicitors take the time to understand what clients are going through, helping them get the answers and compensation they deserve. Our clinical negligence team has extensive experience in clinical negligence claims arising from obstetric, neonatal, anaesthetic, neurosurgical, cardiac and psychiatric care.

You can read about our client stories here.

As a New Client Advisor, you will be providing exceptional service to both internal and external prospective clients. This role is responsible for ensuring that accurate, quality, and relevant information is obtained from potential clients, ensuring effective risk decisions can be made by case handlers.

This role requires excellent communication skills, both written and orally and you must be detail orientated with a focus on accuracy.

You will be required to:

• Take calls from prospective Medical Negligence clients, gathering key information in an empathetic manner.
• Systematically document gathered information for further use in the clients’ process.
• Liaise with specialists and case handlers to aid decision-making on potential clients’ claims.
• Own and take responsibility for the client experience, ensuring the client is at the heart of all actions.
• Review and analyse key medical and personal documents provided by prospective clients to ensure relevance for decision-making.
• Capture information and data into templates based on clients’ demands and injuries.
• Effectively communicate with medical experts to capture their views on medical facts and relay outcomes to relevant internal stakeholders.
• Draft correspondence to clients, communicating decisions made on their matters after consulting necessary stakeholders.
• Work towards individual and departmental KPIs and SLAs.

About You

• Excellent interpersonal and communication skills, particularly listening and questioning.
• Ability to collaborate effectively as a team.
• Ability to balance empathy and professionalism when communicating with prospective clients
• Demonstrated experience in a customer/client focused role
• Knowledge of IT systems
• Service sector experience is desirable
• Legal education desirable but not essential