Night Intensive Housing Worker

Are you passionate about supporting young people to thrive? As a Night Intensive Housing Worker, you’ll play a vital role in delivering a safe, supportive, and empowering environment for 16-25-year-olds in our accommodation-based service. You’ll provide professional out-of-hours support, ensuring the safety and wellbeing of residents while helping them work towards positive outcomes.

Key Responsibilities

• Provide housing management, welfare advice, and support to help young people sustain accommodation.
• Ensure the safety and security of the building and its residents at all times.
• Engage proactively with young people, offering guidance, signposting, and emotional support.
• Monitor and maintain accurate records of customer interactions, risk assessments, and incidents.
• Conduct room and building checks, reporting repairs and ensuring health and safety compliance.
• Respond to emergencies and safeguarding concerns, liaising with external agencies as needed.
• Promote customer involvement through consultation and feedback activities.
• Manage low-level anti-social behaviour and support young people in resolving disputes.
  
  

Why Should I Apply to LiveWest?

At LiveWest, We Believe In Creating a Home For Everyone. We’re More Than Just a Housing Provider—we’re a Community Builder. Working With Us Means

• Being part of an Ofsted-registered service that makes a real difference in young lives.
• Access to training and development, including safeguarding and mental health support.
• A values-driven culture that prioritises safety, collaboration, and continuous improvement.
• A supportive team environment where your voice is heard and your wellbeing matters.
  
  

This role is being offered on a full time basis working 37 hours per week from 5pm to 4am. Shift patterns will be 4 days on, 3 days off and then 3 days on 4 days off with an expectation to work some weekends.

This is an onsite role based at our Truro Foyer service.

For further information about this role, and LiveWest, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to an enhanced DBS check.

Skills

To be successful in your application for the role of Night Intensive Housing Worker, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experienced in working with young people, particularly those facing homelessness or complex needs.
• Knowledgeable about safeguarding, housing and welfare benefits, and risk management.
• Confident in lone working, with strong communication and problem-solving skills.
• Able to maintain professional boundaries and build trust with vulnerable individuals.
• Comfortable working weekends and managing a varied workload.
  
  

Qualifications

• Level 3 qualification (or working towards) in youth work, health and social care, mental health, or housing.
• IT literacy and strong written communication skills.
• Understanding of Ofsted supported accommodation regulations and the Children’s Act 1989 (desirable).
• Desirable: Mental Health First Aid, Safeguarding certification, Coach qualification.
  
  

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

Our Reward And Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.

Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion At LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues a

nd ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.