NOC Engineer (FTC Maternity Cover)

We’re looking for enthusiastic, reliable and bright candidates with a customer service and network engineering background to help us grow our network and continue to make our customers happy.

The critical nature of the infrastructure will require you to work both quickly and carefully. You will need to thrive in a varied and sometimes unstructured environment, be able to provide support to customer service teams, provision services alongside field engineers, resolve issues alongside field-based maintenance team, configure network equipment, and most importantly of all to empathise and turn a potentially unhappy customer into a happy one.

Duties and responsibilities

• Support Customer Services in troubleshooting customer issues.
• Provide second line support to customers where customer services were unable to solve their problem.
• Monitor network alarms, swiftly diagnose network faults
• Direct, and work alongside, the Network Operations Engineering team, and Passive Network Team, to assist in resolving network faults.
• Provision new customers ranging from residential fibre broadband to more complex business services.
• Be pro-active, and able to manage your own workload without much oversight from management.

Qualifications and Experience

• Experience in GPON,FTTH/FTTC a must
• University degree or equivalent experience of >4 years
• >2 years’ experience working with ISP and >3 years’ experience working as a network engineer.
• CCNA Required
• Experience of using network equipment – e.g. Cisco/Juniper/Huawei/Adtran
• Desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. Be a self-starter
• Be open, honest, and transparent
• Excellent attention to detail

Working Hours - Working shift patterns between 8 am to 10 pm including weekends

Why join us:

• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Flexible WFH policy
• Enjoy the perks of Private Health Cover
• You get to work with an amazing bunch of people