NOC Manager

About Beeks

Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience.

Founded in 2011, Beeks Group is listed on the London Stock Exchange (LSE: BKS) and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and have an international network of over thirty data centres.

We have a fantastic opportunity for a NOC Manager to join us at our unique Head Office in Renfrew which includes our state-of-the-art gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind!

Key Responsibilities

Team Leadership & People Management

• Lead, coach, and develop a team of NOC Engineers working in a 24/7 shift rota.
• Manage workforce planning, shift scheduling, and coverage to ensure around-the-clock support.
• Oversee onboarding, training, and ongoing development of team members.
• Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities.
• Foster a high-performance, collaborative, and learning-oriented culture.

Operational Management

• Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly.
• Manage and report on SLA adherence, escalations, and ticket backlog.
• Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications.
• Analyse incident trends and drive root cause analysis and long-term remediation.

Collaboration & Escalation

• Act as the escalation point for major incidents during and outside business hours as needed.
• Collaborate with infrastructure, cloud, and security teams to maintain service uptime and operational resilience.
• Partner with customer support teams to ensure seamless client issue resolution and ticket handoffs.

Tools & Reporting

• Oversee effective use of monitoring tools, ticketing systems (e.g. Jira, ServiceNow, Zendesk), and dashboards.
• Generate and present weekly/monthly KPIs covering incident response, MTTR, system health, and team performance.
• Identify and implement improvements through automation, process optimisation, or technology upgrades.

Skills & Experience

Essential

• Proven experience managing a Network Operations or Technical Support team in a 24/7 environment.
• Strong technical background in networking, infrastructure operations, or cloud services.
• Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols.
• Demonstrated ability to lead, develop, and retain engineering talent.
• Experience with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools.
• Excellent communication, time management, and decision-making skills.

Desirable

• Background in the fintech or high-frequency trading sector.
• ITIL or other service management certifications.
• Experience with ISO27001, SOC2, or other regulatory/operational frameworks.
• Exposure to hybrid cloud environments (AWS, Azure, VMware, etc.).

What We Offer

Compensation & Benefits

• A competitive salary.
• A unique and highly rewarding Share Options scheme.
• Highly competitive pension scheme.
• EV salary exchange scheme.
• Life assurance cover.
• Investment in Training.
• Private Health Insurance.

Lifestyle

• Hybrid working.
• Flexible working.
• 33 days annual leave.

Recruitment Process

• 15-20min screening call.
• ~1hr Technical Interview.
• Offer issued and start date agreed.

This is a Full-Time position

We are an Equal opportunity employer