Job Overview
As the interim Nourish Lead for the organisation, you will continue to lead and drive the development and deployment of a comprehensive client record management system, sharing accountability for care outcomes using the data in Nourish with Operational teams to ensure St Anne’s is recognised as a leading provider of high quality and safe care and support.
You will focus on ensuring a truly customer service approach by collaborating effectively with colleagues to embed the Nourish System and be the data controller for the system. You will offer support to operational and central teams with the functionality of the system, provide reports, analyse data and provide training to the wider workforce.
St Anne’s Community Services has become one of the largest and most respected charities in the North of England. Bringing creativity and a can-do approach, all our employees embody our values being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD). We support nearly 2,000 vulnerable adults in specialist residential, supported living and outreach services, enabling them through exceptional care and support to live their best possible life.
Main duties of the job
Person-centred - Work with the Head of Quality and Continuous Improvement to define, role model and implement an effective client management system. Ensure that the information in the system supports services to provide high quality care and support. Support service managers to use the data and information in the system to respond and be proactive in supporting people’s rights, choices and values.
Respectful - Responsible for specific training interventions related to the Nourish system and quality standards across the organisation.
Open - Responsible for specific training interventions related to the Nourish system and quality standards across the organisation. Where services are transitioning to the new system, work with internal and external project teams to ensure the project is managed safely and effectively transition with minimum disruption to clients and employees. Support services with compliance data and keeping on track with regulatory requirements. This includes monitoring data such as accident and incidents, safeguarding and risk.
Understanding- Responsible for developing effective relationships with key internal and external stakeholders e.g. Nourish partners, central departments and operational services.
Dedicated - Responsible for ensuring the Nourish systems operates effectively and information is managed to support good outcomes for clients and services.
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising 20 to 25 days plus statutory bank holidays
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
Detailed Job Description And Main Responsibilities
- Relevant experience in health and social care systems, information management and data management.
- Data Management Efficiently collate and supply data and information to operational colleagues to support business activities
- Report Generation, Produce accurate and timely reports that contribute to the strategic analysis and decision-making processes.
- Excellent people skills and ability to inspire and motivate people, work in partnership and be the lead for the Nourish system
- Proven ability to organise workload, work under pressure and meet deadlines
- Proven ability to develop productive collaborative working relationships with internal and external stakeholders
- A ‘can do’ proactive approach with an ability to problem solve, generate new ideas/ solutions quickly and manage risks effectively
- Coordinating with Quality Team to manage data streams and provide reports to teams as needed.
- Experience of social care knowledge and CQC regulation.
- Ability to train the Nourish system and processes to wider workforce
- Awareness of own strengths and areas for personal development
- Own values and beliefs aligned to St Anne’s PROUD framework
- System Updates and Maintenance: Maintain up-to-date knowledge and expertise in internal systems, including Nourish, ensuring all data is accurately updated and managed
- Technical Skills: Must be highly competent in Microsoft Office Suite (Excel, Word, and PowerPoint).
- Knowledge of incident and accident systems and information flows General information
- An enhanced DBS with adult barring is required for this role (this will be undertaken with each successful candidate). This is free of charge to the successful candidate.
Person specification
Experience
Essential criteria
- Excellent people skills and ability to inspire and motivate people, work in partnership and be the lead for the Nourish system.
- Proven ability to organise workload, work under pressure and meet deadlines
- Proven ability to develop productive collaborative working relationships with internal and external stakeholders
- A ‘can do’ proactive approach with an ability to problem solve, generate new ideas/ solutions quickly and manage risks effectively
- Ability to coordinate with other teams and departments
- Experience of social care knowledge and CQC regulation.
- Ability to train the Nourish system and processes to wider workforce.
- Awareness of own strengths and areas for personal development
- Own values and beliefs aligned to St Anne’s PROUD framework
- Relevant experience in health and social care digital systems, information management and data management.
- Technical Skills: Experience in system updates and maintenance. Ability to maintain up-to-date knowledge and expertise in care systems, including Nourish. Highly competent in Microsoft Office Suite (Excel, Word, and PowerPoint), data bases and other IT systems. Knowledge of incident and accident systems and information flows
- Data Management skills – Be able to efficiently collate and supply data and information to operational colleagues to support business activities. Ability to ensure all data is accurately updated and managed, recognise when this is not the case and flag to the appropriate people. Developed experience in report generation, producing accurate and timely reports that contribute to the strategic analysis and decision-making processes. Experience of ensuring reports are accompanied by useful visuals and data is appropriately interpreted. Ability to manage data, data streams and provide reports to deadlines as required.
St. Anne’s is working to actively promote equality, diversity and inclusion.
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 3 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Nourish Lead (PDF, 336.6KB)
Apply online now
Further details / informal visits contact
Name Philip Hassall Job title Head of Quality Email address
[email protected] Telephone number 07854153195
