Nurse Specialist - Concierge Service
Company
Location
London, England, United Kingdom
Posted At
8/11/2025
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Description
Job Title: Nurse Specialist Concierge Service
Location: London
Full time / 37.5 hours per week
Shift times; Between 8am and 8pm 7 days rota & On Call Responsibility – Hybrid working
Permanent
Salary: Up to £47,000 Dependant on experience
We’re looking for a Nurse Specialist to join our Medical Concierge team based in Marylebone, London.
Our Medical Concierge Centre provides a single point of contact, where almost all healthcare needs can be addressed & navigated no matter how complex (including ICU to ICU transfers) from all over the world. The service was commissioned in 2020 and since then has supported patients from over 90 countries and facilitated thousands of admissions into HCA Healthcare UK Facilities, including International and NHS transfers and GP referrals. The team operate a 24/7, 365 days a year clinically nurse-led service with access to all HCA UK sites.
The Nurse Specialist role is a clinical, non-patient facing role with an on-call component to cover the 24/7 Medical Concierge service. It’s an extremely interesting & rewarding career as it provides an opportunity to work alongside a dedicated and dynamic team, based in London.
As a Nurse Specialist you’ll deliver and oversee a clinical case load of patients within the Medical Concierge Centre. You’ll be required to assess, plan, coordinate, and facilitate various patient referral pathways into HCA Healthcare UK whilst acting as the patient’s advocate.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Medical Concierge team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.
What You’ll Do
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinical Nurse Specialist, you’ll be eligible for:
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Location: London
Full time / 37.5 hours per week
Shift times; Between 8am and 8pm 7 days rota & On Call Responsibility – Hybrid working
Permanent
Salary: Up to £47,000 Dependant on experience
We’re looking for a Nurse Specialist to join our Medical Concierge team based in Marylebone, London.
Our Medical Concierge Centre provides a single point of contact, where almost all healthcare needs can be addressed & navigated no matter how complex (including ICU to ICU transfers) from all over the world. The service was commissioned in 2020 and since then has supported patients from over 90 countries and facilitated thousands of admissions into HCA Healthcare UK Facilities, including International and NHS transfers and GP referrals. The team operate a 24/7, 365 days a year clinically nurse-led service with access to all HCA UK sites.
The Nurse Specialist role is a clinical, non-patient facing role with an on-call component to cover the 24/7 Medical Concierge service. It’s an extremely interesting & rewarding career as it provides an opportunity to work alongside a dedicated and dynamic team, based in London.
As a Nurse Specialist you’ll deliver and oversee a clinical case load of patients within the Medical Concierge Centre. You’ll be required to assess, plan, coordinate, and facilitate various patient referral pathways into HCA Healthcare UK whilst acting as the patient’s advocate.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Medical Concierge team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.
What You’ll Do
- To provide exemplary quality nursing advice and be responsible for coordinating referrals pathways into HCA Healthcare UK including the facilitation of the following referral pathways; International Adult and Paediatrics, NHS and private transfers, GP referrals and specialist consultations.
- To perform a review and assessment of medical notes to identify and select the most appropriate Consultant and facility for admission.
- To perform a thorough and safe telephonic clinical assessment of patients care needs and suitability for admission in accordance with the HCA exclusion criteria.
- To ensure a high standard of good quality and safe nursing practice.
- Work independently/autonomously with support available from Medical Concierge colleagues and leaders
- Take on additional responsibility, such as a link nurse role or take a lead with our stakeholders as a point of access.
- Support the development and growth of the business through networking, attending events and identifying new business leads.
- NMC Registered Nurse
- Post Registration experience at Band 5 or above with at least 5 years of experience
- Mentoring experience desirable
- Excellent communication skills including written and verbal is essential.
- Sufficient knowledge and skills of IT essential (Microsoft applications/CRM etc)
- Previous experience of nursing assessment essential
- Previous experience of case load management and coordination desirable.
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinical Nurse Specialist, you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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