Ocean Export - Customer Service

CompanyExpeditors

LocationFeltham, England, United Kingdom

Posted At1/16/2026

UK Visa Sponsorship Analytics

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Occupation Type

Other vocational and industrial trainers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties And Responsibilities

Customer Interaction

Respond promptly to customer enquiries via telephone, email or in person.
Provide accurate information regarding products, services, and company policies.
Handle complaints and resolve issues professionally and in a timely manner.

Problem Resolution

Investigate and troubleshoot customer problems.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure a satisfactory resolution.

Order & Account Management

Update customer accounts and maintain accurate records.
Verify billing and payment details when required.

Communication & Documentation

Prepare reports on recurring issues and customer feedback.
Communicate updates and solutions clearly to customers.

Product & Service Knowledge

Assist customers with product selection and usage guidance.
Provide technical support or liaise with technical teams when needed.

Quality & Performance

Ensure compliance with company policies and industry regulations.
Participate in training sessions to improve skills and knowledge.

Team Collaboration

Work closely with sales, logistics, and other departments to resolve customer issues.
Share insights and feedback to improve processes and overall customer experience.

Expeditors Core Competencies

Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Agent Core Competencies

Timely and Accurate Shipment Processing : Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good Microsoft Office skills (Excel, Word etc.).

Qualifications

Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Customer Service experience

Additional Information

Must be eligible to work in the UK

Expeditors offers excellent benefits

Private Medical Insurance
Pension Scheme
Life Assurance
Bike to work scheme
Employee Stock Purchase Plan
Training and Personnel Development Programme