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Job Title: Customs Administrator
Location: Southampton (Office Based)
Working Hours: Full Time
Reports To: Customs Team Leader
Salary: Competitive, dependent on experience
About EV Cargo
EV Cargo is a leading global logistics and supply chain provider, trusted by some of the world’s most recognisable brands. We deliver market-leading air, ocean, road freight, supply chain, and technology solutions.
Overview
As a Customs Administrator at EV Cargo, you will be part of a dynamic and supportive team, contributing to the smooth running of customs operations. This role suits individuals with a strong administrative background who enjoy working in a fast-paced, customer-focused environment.
Key Responsibilities
- Deliver excellent customer service to clients and internal stakeholders
- Ensure timely collection, validation, and communication of customs documentation
- Sort, print and manage customer documentation for processing
- Gather accurate data from supplier websites and input into systems
- Maintain effective filing systems and data integrity
- Advise customers on shipping updates and documentation requirements
- Ensure legal compliance with import/export regulations
- Monitor team mailbox, resolve queries, or escalate appropriately
- Upload data and supporting documents to internal systems
- Participate in a 1-in-4 weekend working rota
- Contribute to continuous improvement initiatives and KPI performance
Rewards & Benefits
We support your development, value your talent, and offer a comprehensive package, including:
- Competitive Annual Leave
- Reward Gateway – exclusive savings and cashback at 900+ retailers
- Employee Recognition Scheme
- Excellent Pension Scheme
- Life Assurance
- Cycle to Work Scheme
We are proud to promote a culture that encourages innovation and values the contribution of every team member.
Qualifications
What We’re Looking For:
- Level 2 (or equivalent) in English and Maths preferred but not essential
Experience
- Experience in customs, import/export, or freight forwarding advantageous
- Strong administration skills are essential
- Full training will be provided
Skills & Attributes
- Excellent written and verbal communication skills
- High level of accuracy, numeracy, and attention to detail
- Self-driven and well-organised with the ability to meet tight deadlines
- Team player with a proactive approach
- Ability to build effective relationships with colleagues and customers
Diversity & Inclusion
EV Cargo is committed to fostering a diverse and inclusive workplace. We provide equal opportunities for all, regardless of background, gender, age, disability, orientation, or belief. Everyone is welcome, and everyone can thrive.
Other details
- Job Family Warehouse
- Job Function Operations
- Pay Type Salary
